Senior Consultant, Claims

Standard Bank; Roodepoort; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial institution in Roodepoort is seeking a claims manager for Building claims. The role involves managing the end-to-end process while ensuring exceptional customer service. Candidates should have a Diploma in Short Term Insurance and 3-5 years of relevant experience in insurance. Key responsibilities include liaising with clients, maintaining a diary system for claims processing, and managing complex claims efficiently. A commitment to upholding standards and effective communication skills are essential.

Qualifications

• 3-5 years experience in insurance with a focus on Building claims.
• Ability to manage complex and high quantum claims.
• Proficient in providing customer updates and validating claims.

Responsibilities

• Manage end-to-end value propositioning of Building claims.
• Ensure effective diary management for customer service delivery.
• Liaise with customers and stakeholders with minimal supervision.

Skills

Technical understanding of Building policy wordings and claims

Customer service

Risk identification

Client retention

Education

NQF5 Short Term Insurance

Job description

Job Overview

• Business Segment: Insurance & Asset Management
• Location: ZA, GP, Roodepoort, 4 Ellis Street
• Job Type: Full-time
• Job Ref ID: 80447497A-0001
• Date Posted: 1/21/2026

Job Description

To manage the end to end value propositioning of Buildings claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.

To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.

Qualifications

• Type of Qualification: Diploma
• Field of Study: NQF5 Short Term Insurance

Experience Required

• Insurance
• 3-5 years solid technical understanding of Building policy wordings and claims.
• Technical background on Building claims to effectively capture and manage complex and high quantum claims while proactively and constantly providing updates to customers as well as to validate and settle valid claims within mandate, appoint service providers and assessors where needed. Manage post claim authorisation administration according to the business requirements.

Behavioural Competencies

• Articulating Information and Interpreting Data
• Developing Expertise
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Upholding Standards

Technical Competencies

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Risk Identification

Additional Information

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [e-mail]