Compliance Supervisor

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency is seeking a Compliance Supervisor based in Stellenbosch. The ideal candidate will have a solid background in quality control and experience with quality management systems. Responsibilities include managing specification control, auditing, and ensuring compliance with health and safety standards. Candidates must have at least Grade 12 and a relevant diploma or degree, alongside a minimum of 2 years’ experience in quality control. This position offers an opportunity to contribute significantly to quality assurance processes.

Qualifications

• Grade 12 or equivalent qualification required.
• Degree or National Diploma in a relevant field is mandatory.
• Minimum of 2 years’ experience in quality control.

Responsibilities

• Manage client online specification portals and internal systems.
• Monitor portals for customer complaints and manage investigations.
• Coordinate internal and external audits and maintain records.
• Ensure compliance with health and safety procedures.

Skills

Quality control

Audit administration

Supplier development

Database management

Education

Grade 12 or equivalent

Degree or National Diploma in relevant field

Job description

Compliance Supervisor job vacancy in Stellenbosch

Duties and Responsibilities:

• Specification Control
  • Manage client online specification portals.
  • Assist with artwork amendments and critical path processes.
  • Manage internal online specification systems.
  • Carry out approval processes for online specifications.
  • Communicate and liaise with clients on quality control matters.
  • Ensure timely internal communication with departmental heads regarding quality-related matters.
• Customer Complaints
  • Monitor online portals to identify potential customer complaints.
  • Assist with the investigation and close-out of complaints.
  • Administer customer complaint records and documentation.
  • Receive and process complaints and support investigations to resolution.
• Quality Management Systems (QMS)
  • Work closely with management and relevant stakeholders to support effective implementation of QMS.
  • Facilitate sessions to align on procedures, best practices, and solutions.
  • Administer QMS meetings and related documentation.
  • Track, coordinate, and report on corrective actions to completion.
  • Perform QMS audit activities when required.
• Document Control
  • Ensure standardisation of documentation in line with certification standards.
  • Administer, process, and control the distribution of QMS documentation.
  • Assist with the rollout of new standards and standardisation projects.
• Auditing Systems (Internal, External & Third-Party)
  • Schedule, administer, and coordinate internal, supplier, and external audits.
  • Perform internal audits and manage audit administration.
  • Upload final audit reports to systems and ensure accurate record keeping.
  • Participate in supplier audits and manage post-audit communication.
  • Coordinate audit logistics and preparation for third-party certification audits.
  • Coordinate mock recall exercises and conduct traceability audits.
  • Serve as a Quality Systems Lead Auditor when required.
• Health, Safety and Housekeeping
  • Assist in maintaining hygiene management procedures.
  • Ensure compliance with company and statutory health and safety policies and procedures.
  • Ensure housekeeping standards are consistently maintained.
• Databases and Systems
  • Administer and maintain compliance-related online portals and databases.
  • Manage legislative updates, documentation, and procedures timeously and accurately.
• Supplier Development
  • Assist suppliers and producers with preparation for compliance audits.
  • Participate in supplier audits and follow up on non-conformances.
  • Upload final audit reports and ensure close-out of corrective actions.
  • Participate in training sessions, meetings, and compliance-related projects.

Requirements:

• Grade 12 or equivalent.
• Appropriate degree or National Diploma in a relevant field.
• Exposure to quality systems, social compliance, food safety standards, and enterprise systems is advantageous.
• Minimum of 2 years’ quality control experience in a similar environment.
• Active participation in Quality Management System implementation and maintenance (e.g. ISO standards).