Complaint Resolution Specialist – Customer Care & Growth

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer service provider in Cape Town is looking for passionate Customer Service Advisors to support their clients. You will manage inbound and outbound interactions while addressing customer queries and complaints. With a focus on delivering outstanding service, you’ll receive comprehensive training and development opportunities. If you have a strong customer service background and are eager to excel, this is a fantastic role for you. Enjoy a dynamic work environment and benefits within an inclusive workplace.

Benefits

Career development opportunities

15 days holiday

Employee Assistance Program

Referral bonus

Discounted medical insurance

Free transport options

Qualifications

• Experience in a complaints department dealing with investigation cases.
• Experience in a BPO/UK environment is advantageous.
• Extensive customer service experience in a contact center.

Responsibilities

• Handle inbound and outbound calls with courteous professionalism.
• Assist with complaints and general enquiries.
• Provide support to customers while adhering to campaign guidelines.

Skills

Exceptional customer service

Strong written communication skills

Attention to detail

Empathy and listening skills

Ability to work in a team

Education

Matric Certificate (Grade 12)

Job description

A leading customer service provider in Cape Town is looking for passionate Customer Service Advisors to support their clients. You will manage inbound and outbound interactions while addressing customer queries and complaints. With a focus on delivering outstanding service, you’ll receive comprehensive training and development opportunities. If you have a strong customer service background and are eager to excel, this is a fantastic role for you. Enjoy a dynamic work environment and benefits within an inclusive workplace.