Community Manager

Publicis Groupe Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading advertising firm in Johannesburg is seeking a Community Manager with a passion for social media and digital marketing expertise. The ideal candidate will engage actively across various platforms, manage content calendars, and respond to community inquiries. A strong background in community management, along with excellent communication and organizational skills, is essential for success in this fast-paced environment. Experience in an advertising agency is a plus, and candidates are encouraged to bring their innovative ideas to enhance brand engagement.

Qualifications

• Minimum 2–3 years Community Management experience.
• Presence on all the latest social media platforms.
• Experience in the Advertising Agency environment is advantageous.

Responsibilities

• Daily monitoring and community management of social media accounts.
• Building content calendars and scheduling content.
• Engaging with social media queries across multiple platforms.

Skills

Social media management

Content creation

Digital marketing knowledge

Communication skills

Problem-solving skills

Organizational skills

Crisis management

Education

Qualification in Digital Marketing

Tools

Hootsuite

Sprout Social

Job description

Company Description

Machine_ is a creative solutions agency represented across Cape Town, Johannesburg and Durban.

At Machine_ we don't believe that intuition and gut feel are enough.

That’s why everything we do starts with an insight.

Our team of experts uses these insights to create impactful and accountable solutions that touch consumers at every point in their connected world. Machine_ is part of Publicis Groupe, one of the fastest‑growing global networks.

Machine's mantra, Never Afraid, underpins our values of doing the right thing, being curious, solution‑oriented and at its core, ‘getting things done’.

Living this mantra daily helps grow our clients’ businesses and these are the values we look for when recruiting new talent.

Overview

We’re looking for a Community Manager who is a culture curator, a brand custodian and has a passion for social media, with sound knowledge of digital marketing.

You’ll need to have your finger on the pulse of social media platforms, trends and opportunities.

Responsibilities

• Daily monitoring and community management of multiple social media accounts.
• Experience in Hootsuite and Sprout Social.
• Building content calendars and scheduling content in line with social media best practice.
• Accurately engaging with social media queries or comments across multiple platforms (Facebook, Twitter, Instagram, TikTok, YouTube) in line with brand tone and guidelines.
• Monitoring and measuring the impact of content, and analyzing, reviewing and contributing to the delivery of Social Media reports.
• Working with the social media and account management teams to support any agency and client requirements through administrative, community management and research tasks.
• Reading and understanding Content Strategy Documents, giving input where you feel you can add value.
• Coordinating and executing social media competition and prize draws, working closely with the account management and production teams.
• Creation and management of effective crisis management communication.
• Social media live event coverage which includes copywriting and editing deliverables.
• Looking out for and assessing opportunities to engage the brand's followers at the next level.
• Immersing yourself in local and international news, always on the lookout for opportunities to be tactical.

Qualifications

• The successful new candidate will be passionate about the advertising and communications industry, highly motivated with excellent communication and problem‑solving skills.
• Reactive and responsive – responds immediately as tasks arrive.
• Highly organized.
• Multi‑tasker.
• Easily self‑managed.
• Passion for creating content for brands on social media channels.
• Deadline driven and ensures tasks are completed accurately and on time.
• Presence on all the latest social media platforms and understanding of social media ad units.
• Find satisfaction in closing conversations successfully and accurately on social channels.
• Enjoy unlocking proactive social ideas.
• Willingness to learn and progress.
• Attendance of live events and live posting.
• Minimum 2–3 years Community Management experience (Brand / Digital brands).
• Qualification in Digital Marketing is advantageous.
• Experience in the Advertising Agency environment will be a definite advantage.
• Personality: solution oriented, tenacious, go‑getter that lives the brand.
• Strong and efficient work ethic.
• Positive, can‑do attitude.
• Curious.

Additional Information

Always learning.

Always striving to constantly improve, comfortable in a high‑performance, fast‑paced environment. Open and active team player. Self‑starter who can inspire others. Great communicator. Trustworthy. Flexibility.

Machine_ is an equal opportunity employer and prohibits any forms of discrimination or harassment.

We celebrate diversity and are committed to creating an inclusive environment for all our employees in line with our Employment Equity Plan.

All appointments will be based on qualifications, experience and best fit but preference will be given to candidates from designated groups.

Employment Details

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Marketing and Sales

Industries: Advertising Services