Collections Team Leader

MVIA; South Africa; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic company in South Africa seeks a Collections Team Leader to guide and inspire a collections team. This role involves developing effective debt recovery strategies, monitoring team performance, and ensuring compliance. The ideal candidate will be a driven leader passionate about performance, ready to take ownership in a fast-paced environment.

Responsibilities

• Lead, support, and motivate a team of collections agents to achieve high performance.
• Develop and implement effective debt collection strategies.
• Monitor team performance and provide regular feedback and coaching.
• Manage training and upskilling initiatives for agents.
• Allocate resources and manage workloads to optimize productivity.
• Analyze data and metrics to improve recovery rates and minimize customer churn.
• Oversee professional and compliant communication with customers.
• Ensure adherence to legal, regulatory, and company policies.
• Prepare and present regular performance reports to senior management.
• Collaborate with internal departments to support collection efforts.

Job description

Are you a driven leader with a passion for performance and a strong eye for detail? We’re looking for a Collections Team Leader to guide and inspire our collections team while driving efficient, customer-focused debt recovery processes. This role is perfect for someone ready to take ownership of performance, strategy, and compliance in a fast-paced, results-driven environment.

Responsibilities

• Lead, support, and motivate a team of collections agents to achieve high performance
• Develop and implement effective debt collection strategies
• Monitor team performance and provide regular feedback and coaching
• Manage training and upskilling initiatives for agents
• Allocate resources and manage workloads to optimize productivity
• Analyze data and metrics to improve recovery rates and minimize customer churn
• Oversee professional and compliant communication with customers
• Ensure adherence to legal, regulatory, and company policies
• Prepare and present regular performance reports to senior management
• Collaborate with internal departments to support collection efforts