Collections Agent

Tower Group South Africa (PTY) Ltd; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A debt solutions company is seeking a skilled individual for a debt collection role focused on corporate clients. The ideal candidate will have strong negotiation skills, experience in credit control, and the ability to handle high-pressure situations. Responsibilities include collecting outstanding debts, liaising with third parties, and assisting internal departments. Candidates should possess at least a matric certificate and ideally a diploma in credit management, along with excellent communication and analytical skills.

Qualifications

• 2-5 years of Credit control experience.
• 1 Year Financial reconciliation experience.
• Experience in dealing with 3rd Parties to resolve account disputes.

Responsibilities

• Collect outstanding debt and prevent bad debt.
• Assist Vodacom departments with collection calls.
• Liaise with third parties for account disputes.

Skills

Negotiation skills

Interpersonal skills

Excellent communication skills

Attention to detail

Analytical and investigative mind

Education

Diploma in Credit Management

Matric

Tools

MS Excel advanced

Credit Bureau

Tallyman

Eppix

C3D

Morpheus ii

iCap

Job description

Description : Contract Renewal :

To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due

To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment.

• To minimise bad debt
• To follow up on non-payments
• To negotiate payments on accounts
• Make split second decisions on locking and unlocking’s
• To collect 100% of targets
• To liaise with 3rd parties to resolve account disputes involves meetings and negotiation with CEO’s, FM’s IT Managers
• Ability to liaise with EHODS & Executives
• Work under extreme and constant pressure
• Ability to summarise account status in once glance and negotiate with debtor telephonically
• Contact Centre and Dialler Acumen
• Very strong and advance negotiation skills
• Assisting and empowering customer care staff in collections related calls

Person Specification

Behaviour Technical / Professional Expertise

Extreme Importance

• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking
• Achieving Personal Work Goals and Objectives
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• Entrepreneurial and Creative Thinking

Analysing

Dealing with Prestige and influential customers

Empowering and working with Internal Vodacom staff

High Importance

• Deciding and Initiating Action
• Following Instructions and Procedures
• Adapting and Responding to Change
• Coping with Pressures and Setbacks
• Writing and Reporting
• Applying Expertise and Technology
• Planning and Organizing
• Adhering to Principles and Values
• Presenting and Communicating Information

Moderate Importance

• Learning and Researching
• Working with People
• Creating and Innovating

Job Knowledge :

• Consumer and Corporate credit
• MS Excel advanced
• Eppix
• C3D
• Morpheus ii
• iCap
• Tallyman
• Credit Bureau
• Converged Business knowledge

Job Related Skills :

• Interpersonal skills
• Negotiation skills (ability to liaise with CEO’s, FM’s and IT Managers, EHODS & executive Heads)
• Excellent communication skills
• Attention to detail
• Analytical and investigative mind

Job Experience & Education :

• 2-5 years of Credit control experience
• 1 Year Financial reconciliation experience
• Experience in dealing with 3rd Parties to resolve account disputes
• Experience in dealing with EHODS, Exec Heads & other key stakeholders

Education :

• Matric - essential
• Diploma in Credit Management would be an advantage