Co-ordinator, Operation Services (163633)

Shangri-La Hotels and Resorts; Umsobomvu Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A premium hotel chain is seeking a Co-ordinator for Operation Services to join their pre-opening team. Responsibilities include customer service, managing bookings, and ensuring guests have a safe and enjoyable experience. The ideal candidate should be enthusiastic, customer-oriented, and possess good relationship building skills. This role requires shift work and offers the opportunity to be part of a pioneering team.

Responsibilities

• Handle telephone enquiries and customer service.
• Manage face-to-face and group bookings.
• Ensure a pleasant and safe experience for guests.
• Maintain service standards.
• Track inventory stock.

Skills

Customer-oriented

Relationship building

Creativity

Enthusiasm

Diplomacy skills

Job description

Overview

The Palawan @ Sentosa is the Shangri-La Group’s first lifestyle and entertainment precinct on Sentosa Island in Singapore. Designed for visitors to explore, play and bond, the iconic beach playground will be home to several new-to-Singapore leisure activities such as gamified electric go-karting and a floating aqua park. Enjoy unique dining experiences at a terraced beach club, a family beach club and gourmet food trucks poised to provide delicious fare along with the perfect setting for friends and families to relish island vibes.

Position

We are looking for Co-ordinator- Operation Services, to join our pre-opening team at The Palawan @ Sentosa!

Responsibilities

• Handling telephone enquiries and customer service
• Handling face to face bookings, group bookings and telephonic booking
• Provide a pleasant, safe and fun experience for all guests
• Set and maintain service standards
• Keep track of stocks inventory

Qualifications

• Loves interacting with guests and visitors
• Is enthusiastic and customer-oriented
• Display initiative
• Creative with an eye for detail
• Has good relationship building & diplomacy skills
• Willing to work shifts

If you are the right person, what are you waiting for? Click the apply button now and be part of the pioneering team!