Cluster Store Manager

CaRRoL BoYeS; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail brand seeks a Cluster Store Manager in Johannesburg, responsible for overall store performance and operational excellence. This managerial role includes driving sales, maintaining high customer service standards, and managing staff effectively. The ideal candidate has at least 5 years of experience in retail management and a solid foundation in training employees. A track record with luxury brands would be advantageous. This position requires strong leadership and inventory management skills.

Qualifications

• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees and be an effective salesperson.
• Experience in luxury brands is an advantage.

Responsibilities

• Manage daily operations of business and ensure sales goals are met.
• Direct employees in daily operations such as serving customers and managing in-store marketing.
• Conduct onboarding of new employees.

Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Education

Matric/Grade 12

Additional qualification

Job description

Purpose

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

About the role

As a Cluster Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

• Manage daily operations of business and ensure sales goals are met
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing
• Assign duties to relevant employees
• Conduct onboarding of new employees
• Ensure adherence to health and safety regulations
• Track and manage inventory at store
• Shifting staff to ensure effective cover
• Daily, weekly & monthly reporting
• Staff motivation

Qualifications & Experience

• Matric/Grade 12 minimum requirement
• Additional qualification an advantage
• Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson
• Strong customer service, Stock management and communication skills
• Luxury brands experience an advantage

Required Skills

• People Management
• Inventory Control
• Customer Service
• Staff Training
• Reporting