Client Services Representative

Bsi Steel; Vaal Marina Community Center; On-site; ZAR 150 000 - 250 000; Full time

Job summary

A leading steel supplier in Vaal Marina Community Center is seeking a dedicated individual to handle client interactions, resolve complaints, and assist with orders and shipments. The ideal candidate will have 2-3 years of experience in a client services sales environment and a Grade 12 Certificate. Proficiency in Microsoft Office and strong communication skills are essential for building relationships and enhancing customer satisfaction. This position involves collaborating with the sales team and managing client accounts effectively.

Qualifications

• Minimum 2 - 3 years of experience in a client services sales environment.
• Proficient in Microsoft Office Suite.
• Grade 12 Certificate - Matric.

Responsibilities

• Address inquiries, concerns, and complaints from clients via phone, email, or other channels.
• Assist clients with placing orders, tracking shipments, and processing returns.
• Provide detailed information about products or services to clients.
• Resolve client issues or escalations in a timely manner.
• Manage client accounts, updating contact information and order history.
• Build and maintain strong relationships with clients.
• Identify opportunities to recommend additional products or services.
• Gather feedback from clients for improvement.
• Provide product training or educational resources.
• Assist the sales team with lead qualification and customer communication.

Job description

RELEVANT EXPERIENCE

• Minimum 2 - 3 years of experience in a client services sales environment
• Proficient in Microsoft Office Suite

MINIMUM QUALIFICATION

• Grade 12 Certificate - Matric

BEHAVIOURAL SKILLS

• Ability to communicate effectively with clients, colleagues, and stakeholders.
• Understanding and empathizing with clients' needs and concerns.
• Listening attentively to clients to understand their requirements and address their issues.
• Finding effective solutions to clients' problems or concerns.
• Remaining calm and patient, especially when dealing with difficult or upset clients.
• Being flexible and able to adjust to different client personalities and situations.
• Prioritizing tasks and managing time efficiently to meet client deadlines.
• Working collaboratively with team members and other departments to deliver exceptional service.
• Taking responsibility for actions and decisions made in interactions with clients.
• Ability to bounce back from setbacks or challenging situations and maintain a positive attitude.

PRIMARY FUNCTION OF THE POSITION

• Addressing inquiries, concerns, and complaints from clients via phone, email, or other communication channels
• Assisting clients with placing orders, tracking shipments, and processing returns or exchanges.
• Providing detailed information about products or services to clients, including features, specifications, and pricing.
• Resolving client issues or escalations in a timely and satisfactory manner, often collaborating with other departments as needed.
• Managing client accounts, including updating contact information, tracking order history, and maintaining customer records.
• Building and maintaining strong relationships with clients to foster loyalty and repeat business.
• Identifying opportunities to recommend additional products or services to clients based on their needs or preferences.
• Gathering feedback from clients to identify areas for improvement and provide input to internal teams such as product development or marketing.
• Providing product training or educational resources to clients to help them maximize the value of their purchases.
• Assisting the sales team with lead qualification, proposal preparation, and customer communication to support the sales process.

KEY PERFORMANCE AREAS

• Conversion Rates
• Sales Ton Targets
• Sales GP Targets
• Goal Setting
• Credit Notes
• General Attitude