Client Service Consultant: Talent Pool & Upsell

Discovery Limited; South Africa; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in South Africa is seeking a Client Service Representative for their Discovery Insure division. This role involves servicing clients through a call centre, managing policy changes, providing technical support, and ensuring excellent ongoing client support. Ideal candidates will have a Matric qualification and call centre experience in the short-term insurance industry. A strong emphasis on teamwork and adherence to corporate values is essential in this dynamic role.

Qualifications

• Matric qualification is essential for this position.
• Minimum years of call centre experience in short-term insurance is required.
• Sales experience is advantageous for prospective candidates.

Responsibilities

• Service clients in a call centre environment addressing policy changes.
• Provide technical support regarding Vitality Drive.
• Maintain accurate records of client queries and service requests.

Skills

Product knowledge

Soft skills

Sales

Technical support

Teamwork

Education

Matric

Degree

Class of business certificate

Continuous Professional Development (CPD) certificate

Job description

A leading insurance company in South Africa is seeking a Client Service Representative for their Discovery Insure division. This role involves servicing clients through a call centre, managing policy changes, providing technical support, and ensuring excellent ongoing client support. Ideal candidates will have a Matric qualification and call centre experience in the short-term insurance industry. A strong emphasis on teamwork and adherence to corporate values is essential in this dynamic role.