Client Service Consultant

FirstRand; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African bank seeks a highly motivated Customer Service Consultant in Johannesburg. The role involves engaging with clients to provide exceptional service and managing their needs effectively. Candidates should have a minimum of 2/3 years in customer service, a Grade 12 qualification, and excellent communication skills. Join us in a dynamic environment where you can adapt, innovate, and truly make a difference in customer satisfaction. Apply now to be part of a team promoting inclusivity and excellence.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• At least 2/3 years customer service experience.
• Good Telephone and Email etiquette.

Responsibilities

• Provide accurate product information and services to clients.
• Manage costs and deliver exceptional customer service.
• Resolve customer queries efficiently.
• Comply with governance and audit requirements.
• Ensure a professional communication with clients.

Education

Grade 12

NQF5 qualification

Job description

Overview

Job Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, and processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Short Term Insurance you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Have telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols
• Drive significant growth and profitability in the context of cost management.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Resolve all customer queries efficiently, and within agreed timelines.
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.
• Ensure all communications with clients are professional, resulting in compliments.
• Ensure client investigation deadlines are met and the consultant keeps the client continually in the loop.
• Provision of an efficient administration service through careful and timely planning, reporting, and updating of all related information.
• Comply with governance in terms of legislative and audit requirements.
• Ensure efficiency of service productivity and performance in Call Centre.
• Ensure that all issues or feedback arising out of client contact are accurately recorded on the approved business system.
• Report on required Customer Service activities and deliveries to improve business results.

Qualifications

• At least 2/3 years customer service experience.
• NQF5 qualification will be advantageous
• Minimum Qualification: Grade 12
• Good Telephone and Email etiquette

You will have access to

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are

• Adaptable and curious
• Identifying customer needs
• Designing and delivering service to meet those needs
• Seeking to meet and exceed customer expectations
• Seeking feedback from customers
• Acting on feedback to continually improve service
• Communicating with customers
• Having plans in place to deal with service problems

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.