Client Relationship Manager (B2B Sales/Professional Training/Coaching)

Black Pen Recruitment; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An international coaching organisation in Cape Town is seeking a Client Relationship Manager to enhance client partnerships. This full-time role requires skills in client relationship management, sales, and project coordination. The successful candidate will work closely with the Sales Director to build relationships, develop new business, and ensure seamless programme delivery. A Bachelor's degree and relevant experience in B2B sales are necessary for applicants.

Benefits

Learning opportunities with experienced business coaches

Collaborative international team culture

Qualifications

• 2–4 years’ experience in B2B sales, account management, or business development.
• Confident in presenting to senior stakeholders.
• Proactive and comfortable managing multiple priorities.

Responsibilities

• Build and maintain strong relationships with clients.
• Support the full commercial process: prospecting, proposal development, negotiation.
• Coordinate with internal coaches to ensure seamless programme delivery.

Skills

B2B sales experience

Account management

Excellent communication skills

Organisational skills

Interpersonal skills

Passion for leadership

Education

Bachelor's degree in Business, Marketing, Communication, Psychology, or related field

Tools

CRM system (HubSpot)

Job description

Our client is an international coaching organisation operating in over 25 countries. They empower leaders, teams, and organisations to optimise their energy, mindset, and performance through science-based coaching and experiential learning. Their programmes are trusted by leading companies worldwide and combine the best of sports performance principles with practical business coaching to drive results in leadership, engagement, and culture.

Role Overview

Our client is seeking a Client Relationship Manager to support their growth and client partnerships in South Africa. The role requires a balance of commercial drive, client relationship management, and project coordination.

The successful candidate will work closely with our client’s Sales Director and coaching team to develop new business, nurture existing client relationships, and coordinate the delivery of coaching programmes.

Type: Full-time, permanent
Location: Cape Town

Work Place: Onsite

Requirements

• Bachelor’s degree in Business, Marketing, Communication, Psychology, or related field.
• 2–4 years’ experience in B2B sales, account management, or business development, ideally within training, consulting, HR, or professional services.
• Excellent verbal and written communication skills; confident in presenting to senior stakeholders.
• Proactive, organised, and comfortable managing multiple priorities.
• Strong interpersonal skills and a relationship-driven approach.
• Passion for human performance, leadership, and learning & development.

Responsibilities

• Build and maintain strong relationships with clients and prospective organisations.
• Support the full commercial process: prospecting, proposal development, negotiation, and follow‑up.
• Coordinate with internal coaches and facilitators to ensure seamless programme delivery.
• Prepare client presentations, proposals, and contracts.
• Update and manage the CRM system (HubSpot) to track all client interactions.
• Assist with event coordination, marketing initiatives, and client communication.
• Identify opportunities for client growth and long‑term partnership development.

Working Environment & Culture

• Small, entrepreneurial, and international team culture.
• Exposure to a diverse range of industries and leadership contexts.
• Learning opportunities through direct collaboration with experienced business coaches.
• Emphasis on energy management, self-leadership, and high‑performance teamwork.