Client Relations Expert - Swift Problem Solver

Discovery Limited; KwaZulu-Natal; On-site; ZAR 180 000 - 240 000; Full time

Job summary

A leading insurance company is seeking a customer support representative in KwaZulu-Natal. The role involves addressing queries related to claims, benefits, and providing solutions to service issues. Candidates should have at least 24 months of face-to-face customer service experience and be proficient in written communication in English. An ability to speak an African language and knowledge of the Medical Scheme Industry is advantageous. This position emphasizes building relationships for effective query resolution.

Qualifications

• Minimum of 24 months face-to-face customer service experience.
• Ability to speak an African language is advantageous.
• Knowledge of the Medical Scheme Industry and the Medical Scheme’s Act is a plus.

Responsibilities

• Provide support with queries related to claims investigations and benefits.
• Identify and propose solutions to process and service failures.
• Establish and maintain relationships for effective query resolution.
• Resolve escalated queries swiftly and efficiently.
• Draft professional written responses in English.

Skills

Time Management

Verbal and written communication

Problem solving skills

Presentation skills

Relating to others

Education

Matric

Relevant tertiary qualification

Tools

MS Office

Job description

A leading insurance company is seeking a customer support representative in KwaZulu-Natal. The role involves addressing queries related to claims, benefits, and providing solutions to service issues. Candidates should have at least 24 months of face-to-face customer service experience and be proficient in written communication in English. An ability to speak an African language and knowledge of the Medical Scheme Industry is advantageous. This position emphasizes building relationships for effective query resolution.