Client Manager

Aon; Johannesburg; Hybrid; ZAR 500 000 - 750 000; Full time

Job summary

A leading insurance firm is seeking a Client Manager based in Johannesburg to enhance client relationships and manage insurance portfolios. This role involves developing new business opportunities and providing support to less experienced staff. The ideal candidate should have 5-10 years in a related role and need to be registered with relevant regulatory bodies. This hybrid position fosters a culture of inclusivity and continuous learning within the organization.

Benefits

Global Wellbeing Days

Comprehensive benefits package

Flexible working solutions

Qualifications

• Minimum of 5–10 years’ experience in a similar or related role.
• Registered as a representative with the FSCA.
• Registered as an associate with the IISA.

Responsibilities

• Build and manage day-to-day client relationships.
• Develop new business opportunities with clients.
• Participate in the renewal process and client documentation.

Skills

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

Education

Grade 12 or equivalent

Bachelor’s degree

Tools

MS Word

MS Excel

Job description

Client Manager

Aon South Africa is recruiting a Client Manager in our Commercial department based on a hybrid basis, from our Head Office in Sandton.

The role of the Client Manager is to build and improve day‑to‑day client relationships, manage portfolios of client accounts, and provide technical expertise to less experienced employees, with a strong emphasis on generating and developing new business opportunities.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsible for leading, developing and improving the day to day client relationship
• Responsible for building a “client profile” of risks and needs analysis in respect of the portfolio of clients
• Responsible for input into the renewal process which includes:
  • preparing pre-renewal documents
  • meeting with clients
  • sending renewal notifications
  • sending cancellation letters where applicable
• Responsible for structuring insurance programs to meet the needs of portfolio clients
• Responsible for producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations
• Responsible for maintaining and improving client satisfaction, retention, revenue and profitability
• Responsible for compliant dealings with clients
• Takes primary responsibility for driving new business growth, proactively originating, developing, and closing opportunities with both existing and new clients
• Co-ordinates teams of Client Service Advisors (where applicable) to ensure client service standards are met
• Acts as a support to Strategic Account Manager/ Business Manager on larger, more complex accounts
• Responsible for credit control

How this opportunity is different

From helping clients gain access to capital after natural disasters to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility.

Skills and experience that will lead to success

Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as an associate with the IISA

Knowledge.

• Excellent knowledge of policy wordings
• An extensive knowledge of the South short-term insurance markets
• An in-depth strategic knowledge of industry and business strategies and company goals
• Digital literacy with sophisticated know‑how in MS Word and Excel

Skills and Attributes.

• Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefits clients
• Advanced analytical, technical and problem-solving skills and abilities
• Well-developed communication skills
• Fluency in the English language, both written and spoken
• Good interpersonal and organizational skills
• Ability to work optimally in and with teams

Experience.

• Have a minimum of 5 - 10 years’ experience in a similar or related role

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing [e-mail] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-AO1