Client Liaison Officer

Medi Clinic; Paarl; Hybrid; ZAR 50 000 - 200 000; Full time

Job summary

A leading healthcare provider in South Africa is looking for a Client Liaison Officer to manage the flow of creative projects between business units and the creative team. The ideal candidate should have over 5 years of experience in client service within a creative agency and strong skills in project management, editing, and networking. This position offers a hybrid working model and requires a proactive attitude towards improving processes.

Qualifications

• 5 years of experience in client service or account management in a creative agency environment.
• Experience in a deadline-driven design studio is desired.
• Project management experience is a plus.

Responsibilities

• Coordinate and manage incoming creative requests.
• Build and maintain strong relationships with vendors and business units.
• Maintain organized records and project documentation.
• Support project tracking and workflow improvements.
• Proactively improve team processes and relationships.

Skills

Microsoft Office Package

Editing and proofing skills

Content production knowledge

Writing skills

Networking skills

Storytelling skills

Education

Certificate in Marketing/Brand Management

Certificate in Digital Marketing

Job description

Mediclinic Southern Africa Corporate Office| Stellenbosch | South Africa

Closing date: 25/11/2025
Number of positions: 1
Recruiter name: Lerato Khati
Reference number: 65587
Workplace Type:Hybrid
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To serve as the key link between internal business units and the in-house creative team, managing the flow of projects from briefing to delivery. The Client Liason Officer ensures that creative outputs are well‑briefed to meet business objectives and uphold the studio’s professional standards.

KEY RESPONSIBILITY AREAS

• Coordinate and manage incoming creative requests, ensuring clear and accurate briefals
• Build and maintain strong internal and external relationships with vendors and business units to understand needs and priorities
• Maintain organised records, approvals, and project documentation in the studio system
• Support the Design Studio Manager with project tracking, reporting, and workflow improvements
• Demonstrate a proactive attitude toward improving team processes and relationships by sharing constructive feedback, supporting new initiatives, and helping to strengthen the agency’s service culture

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• Certificate in Marketing /brand management or Marketing communication

DESIRED EDUCATION

• Certificate in Digital Marketing

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

• 5 years of experience in client service or account management in a creative agency environment

DESIRED EXPERIENCE

• Experience in a deadline‑driven Design Studio
• Experience in Project Management

REQUIRED JOB SKILLS AND KNOWLEDGE

• Microsoft Office Package (Word, Excel and PowerPoint) and industry publishing software
• Editing and proofing skills for various audiences
• Content production - knowledge of digital publishing platforms
• Knowledge of the fundamentals of writing, grammar, syntax, style, and punctuation
• Writing skills
• Local and international web trends and best practices
• Networking skills (internal and external)
• Storytelling (verbal/written), copy writing and grammatical skills

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile