Client-Facing Account Support Specialist

DXC Technology Inc.; Kariega; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global IT solutions provider is seeking an Account Support Analyst responsible for transforming data into insights, managing client requests, and ensuring smooth account operations. This role emphasizes strong communication and collaboration skills, alongside a proactive approach to stakeholder engagement. Ideal candidates should possess a Bachelor’s degree and have experience using Jira. The position offers competitive compensation and a comprehensive benefits package including private health insurance and gym membership.

Benefits

Competitive compensation

Pension scheme

Private health/medical insurance

Childcare vouchers

Gym membership

Discounts on technology, groceries, travel

Qualifications

• Experience using Jira for issue tracking and project coordination.
• Familiarity with account management or client support processes.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Act as a primary point of contact for client account support.
• Manage and track client requests using Jira.
• Collaborate with cross-functional delivery teams.
• Support account managers in preparing reports for meetings.
• Monitor account performance metrics.
• Maintain accurate records of client interactions.
• Assist in coordinating internal resources to resolve issues.
• Contribute to continuous improvement initiatives.

Skills

Strong communication skills

Proactive stakeholder engagement

Team collaboration

Organizational skills

Detail-oriented documentation

Confidence in using Jira

Willingness to learn

Education

Bachelor’s degree in Business, Communications, IT, or related field

Tools

Jira

Job description

A global IT solutions provider is seeking an Account Support Analyst responsible for transforming data into insights, managing client requests, and ensuring smooth account operations. This role emphasizes strong communication and collaboration skills, alongside a proactive approach to stakeholder engagement. Ideal candidates should possess a Bachelor’s degree and have experience using Jira. The position offers competitive compensation and a comprehensive benefits package including private health insurance and gym membership.