Client Care Hub Advisor — 24/7 Service Excellence

Absa Group; Remote; ZAR 250 000 - 350 000; Full time

Job summary

A leading African bank is seeking a Client Care and Service Hub Advisor to oversee inbound and outbound interactions, ensuring high-quality service delivery. The role involves working shifts in a dynamic environment and requires a combination of customer-facing experience, including a minimum of two years in a relevant role. Educational requirements include an HSC and a proficiency certificate. Join a vibrant team that values customer engagement and service excellence.

Qualifications

• At least 2 years of experience in a customer-facing role.
• Shift-working experience in a Call Centre environment.
• Experience in banking or hospitality sector preferred.

Responsibilities

• Conduct daily operations covering inbound and outbound interactions.
• Handle customer complaints and ensure service quality.
• Engage in training and risk management protocols.

Skills

Customer contact enjoyment

Composure and resilience

Team working

Direct sales or Telesales

Education

HSC (or equivalent) with 3 Main subjects (minimum pass level D)

CPD or Proficiency certificate in relevant field

Job description

A leading African bank is seeking a Client Care and Service Hub Advisor to oversee inbound and outbound interactions, ensuring high-quality service delivery. The role involves working shifts in a dynamic environment and requires a combination of customer-facing experience, including a minimum of two years in a relevant role. Educational requirements include an HSC and a proficiency certificate. Join a vibrant team that values customer engagement and service excellence.