Claims consultant

Hollard Insurance; Bloemfontein; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading insurance firm is seeking a Claims Consultant in Bloemfontein, Free State. The role involves managing claims, ensuring customer satisfaction, and maintaining high service levels within the claims department. Ideal candidates should possess strong technical knowledge regarding claims and exceptional communication skills. Employment type is full-time, catering to an entry-level position.

Qualifications

• Ability to evaluate and investigate claims effectively.
• Maintain high levels of customer service.
• Communicate professionally with stakeholders.

Responsibilities

• Evaluate and investigate claims to prevent losses.
• Maintain service level agreements with customers.
• Communicate effectively within 24 hours for queries.
• Register all claims within 24 hours.

Skills

Technical expertise in claims evaluation

Customer service skills

Effective communication

Job description

Hello… an exciting new opportunity has just become available in our Insure, Broker Distribution. We are looking to recruit a Claims Consultant in the Central Region, BFN.

Role Objectives

Responsible for managing Branch claims assigned, within the branch mandate, within the set standards required by the company thus contributing to the productivity of the claims department. Maintaining the standards of the claims department thus enhancing the image of Hollard, as well as ensuring technical aspects for claims settlement are adhered to. Contribute to the growth and profitability of Hollard and ensure strong working relationship between all stakeholders.

Key Responsibilities

• Technical expertise: To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the Company.
• Service to brokers: Over and above normal claims processing duties such as technical advice and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration: All claims received to be registered within 24 hours of receipt.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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