Chief Insights Orchestrator

Network Recruitment; Pretoria; On-site; ZAR 1 500 000 - 2 000 000; Full time

Job summary

A leading recruitment firm in South Africa is seeking a Head of Client Partners to revolutionize client partnerships with AI-augmented insights. This role involves leading the evolution of teams into strategic advisors, driving collaboration with Data Sciences, and enhancing C-suite relationships. Candidates should have over 12 years of consulting experience, including 5 in leadership roles, along with an MBA or relevant degree. The role offers a unique opportunity to shape insights advisory across Africa in a dynamic environment.

Qualifications

• 12+ years in insights/consulting, including 5+ years leading teams in product-led research or strategy.
• Proven success in African markets and AI-driven transformation.
• Strong track record in C-suite engagement and revenue growth.

Responsibilities

• Lead the evolution of Client Partners into AI-enabled strategic advisors.
• Orchestrate collaboration with Data Sciences to embed predictive models.
• Drive C-suite relationships enhancing retention and expansion.

Skills

Hybrid leadership

AI literacy

Storytelling

CRM orchestration

Education

MBA or BSc in Business, Marketing, or Insights

Certifications in AI strategy, prompt engineering, or data storytelling

Job description

Are you a visionary insights leader who can turn complex data into compelling strategic narratives? We’re looking for a Head of Client Partners (Chief Insights Orchestrator) to lead a high-impact transformation—elevating client partnerships from traditional research delivery to AI-augmented, strategic advisory excellence across Africa.

Join an insights-driven organisation that is reinventing how businesses engage with data, products, and predictive intelligence. This role leads the evolution of three Client Partners and their teams into future-ready advisors who blend human expertise with AI-powered storytelling. You will partner closely with Data Sciences leadership to shape product-led growth across key sectors including telco, banking, retail, and social impact.

Why join?

• Drive transformation at the intersection of insights, AI, and strategy
• Influence product-led growth across powerful industry benchmarks
• Collaborate directly with senior leaders in a fast-growing, impact-driven environment

WIIFM: The opportunity to architect the future of insights advisory in Africa—shaping people, products, and predictive value creation.

Key Responsibilities

• Lead the evolution of Client Partners into AI-enabled strategic advisors through structured 120-day upskilling roadmaps
• Orchestrate collaboration with Data Sciences to embed predictive models into client journeys and ROI-driven storytelling
• Drive C-suite relationships, enhancing retention and expansion through continuous insight and sentiment monitoring
• Align cross-functional roadmaps with Product and Data Science teams; convert multi-source insights into influential content
• Set KPIs, governance, and agile feedback loops that ensure a high-performing human-AI hybrid advisory capability

Education

• MBA or BSc in Business, Marketing, or Insights
• Certifications in AI strategy, prompt ?, or data storytelling (advantageous)

Experience

• 12+ years in insights/consulting, including 5+ years leading teams in product-led research, CX, or strategy
• Proven success in African markets and AI-driven transformation
• Strong track record in C-suite engagement and revenue growth

Skills

• Hybrid leadership—coaching teams in AI literacy, storytelling, and CRM orchestration
• Ability to work in matrix structures with Data Science/Tech divisions
• Deep understanding of ESOMAR ethics, predictive advisory, and insight commercialisation

Non-negotiables

• Passion for evolving traditional research into tech-enhanced strategic value
• Ability to merge human insight with AI-powered outputs to influence executive decision-making