Chief Commercial Officer (Fintech)

Black Pen Recruitment; Remote; ZAR 1 967 000 - 2 460 000; Full time

Job summary

A leading recruitment agency seeks a Chief Commercial Officer in Cape Town to spearhead the commercial strategy for a fintech client. The ideal candidate will have proven leadership in sales and marketing within fintech or related sectors. Responsibilities include driving B2B sales, optimizing customer experience, and ensuring revenue growth. A Bachelor's or Master's degree in a relevant field and strong strategic skills are essential. This is a remote role offering a dynamic work environment.

Responsibilities

• Develop and execute commercial roadmap aligned with business objectives.
• Drive B2B sales strategy to achieve growth targets.
• Oversee go-to-market strategy and marketing initiatives.
• Optimize customer onboarding, support, and retention metrics.
• Build high-impact partnerships with banks and fintechs.
• Own revenue KPIs: acquisition, retention, and upsell.
• Lead and coach a high-performing commercial team.
• Collaborate with Product, Finance, Risk, and Tech teams.
• Leverage analytics to optimize pricing and campaigns.

Skills

Leadership experience in a CCO or similar role

Background in B2B and/or SME financial services

Revenue functions management in a tech-driven company

Sales and marketing team building

Understanding of digital acquisition and conversion strategies

Strategic thinking and negotiation skills

Interpersonal and stakeholder engagement

Education

Bachelor's or Master's degree in Business, Finance, Marketing

Job description

About the job Chief Commercial Officer (Fintech)

The Chief Commercial Officer will be responsible for shaping and executing our clients commercial strategy. You will lead Sales, Marketing, Customer Success, and Business Development teams, ensuring strong market positioning, partner growth, and scalable revenue. Reporting directly to the CEO, you will play a key role in driving sustainable growth and long-term customer value.

Job Type: Full time/Permanent

Location: Cape Town

Workplace: Remote

Requirements

• Proven leadership experience in a CCO, Commercial Director, VP Sales/Marketing, or similar role within fintech, lending, digital banking, or SaaS.
• Strong background in B2B and/or SME financial services.
• Experience managing and scaling revenue functions in a tech-driven, fast-growth company.
• Demonstrated success in building high-performing sales and marketing teams.
• Strong understanding of digital acquisition, customer lifecycle management, and conversion strategies.
• Strategic thinker with excellent execution and negotiation skills.
• Exceptional interpersonal, stakeholder engagement, and leadership abilities.
• Bachelors or Masters degree in Business, Finance, Marketing, or related field.

Responsibilities

• Commercial Strategy: Develop and execute the companys overall commercial roadmap aligned with strategic business objectives.
• Sales Leadership: Drive the B2B sales strategy and lead the commercial sales team to achieve aggressive growth targets across South Africa.
• Marketing Alignment: Oversee go-to-market strategy, customer segmentation, and integrated marketing initiatives in partnership with the Marketing team.
• Customer Experience: Ensure an outstanding client journey by optimizing onboarding, support, and retention metrics.
• Strategic Partnerships: Identify and build high-impact partnerships with ecosystem players (banks, fintechs, platforms).
• Revenue Ownership: Own all revenue KPIs acquisition, retention, upsell, and customer lifetime value (CLTV).
• Team Development: Recruit, coach, and lead a high-performing commercial team, fostering a culture of innovation, performance, and collaboration.
• Cross-functional Collaboration: Work closely with Product, Finance, Risk, and Tech teams to align commercial efforts with product delivery and company vision.
• Data-Driven Decision-Making: Leverage analytics to optimize pricing, campaigns, and channel performance.