Channel Administrator

Herotel Telecoms (Pty) Ltd; Midvaal Local Municipality; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A South African telecommunications company is inviting applications for a Channel Administrator position based in Riversdale. The role involves providing essential administrative support to the sales function, ensuring the accuracy of sales processes, and maintaining customer records in the CRM system. The ideal candidate will have excellent communication skills, experience in sales administration, and proficiency in MS Office and CRM software. This position is key to enhancing the efficiency of the sales team and its operations.

Responsibilities

• Provide administrative support to the sales function.
• Coordinate sales-related information and maintain records.
• Process sales orders accurately and efficiently.
• Assist with preparing sales reports, presentations, and proposals.
• Maintain customer information in the CRM system.
• Generate regular sales reports to support decision-making.
• Collaborate with internal departments for seamless operations.
• Analyze sales data for trends and insights.

Skills

Computer skills (MS Office)

Excellent communication skills

Customer service skills

Exceptional planning and organizing skills

Leadership and management skills

General telephone etiquette

Problem-solving skills

Product knowledge

Ability to work under pressure

Fluent in English and Afrikaans

Team player

Education

Grade 12

At least 1 year experience in General or Sales Administration

Tools

CRM software

Job description

Applications are invited for the Channel Administrator position to be based in Riversdale.

Purpose of the Role

The Channel Administrator is responsible for providing administrative support to the sales function of the commercial channel and ensuring the operation of sales processes and activities. This role plays a critical role in assisting the sales team with various tasks, coordinating sales-related information, and maintaining accurate records. The Channel Administrator acts as a key liaison between the sales team, sales coordinator, sales partners, customers, and internal departments to facilitate efficient sales operations and deliver exceptional customer service.

Key Performance Areas

• Receive, review, and process sales orders accurately and efficiently, ensuring all necessary information is complete and accurate.
• Assist the sales team with administrative tasks such as preparing sales reports, presentations, and proposals.
• Maintain and update customer information in the Customer Relationship Management (CRM) system, ensuring accuracy and completeness of data.
• Prepare and maintain sales-related documents, including contracts, quotes, and invoices.
• Generate regular sales reports, including sales forecasts, performance metrics, and pipeline analysis, to support decision-making processes.
• Coordinate with relevant internal departments to ensure seamless sales operations and timely order delivery.
• Analyze sales data to identify trends, opportunities, and areas for improvement, providing insights to the sales team and management.

Key Outputs

• CRM Order Management: Collaborate with the sales coordinator to ensure all orders are accurately and promptly loaded into the Customer Relationship Management (CRM) system. This includes verifying order details, customer information, and product specifications.
• Sales Partner Tracking: Maintain a comprehensive record of sales generated by sales partners. Track and monitor their performance, including sales volume, revenue, and other key metrics. Provide regular reports to the sales team and management.
• Commission Payment Reporting: Generate and provide reports to relevant internal departments, such as finance or accounting, to facilitate the calculation and payment of commissions to sales partners. Ensure accurate and timely reporting to support the commission payment process.
• Ambassadors and Sales Partners Reconciliation: Update and maintain accurate records of ambassadors and sales partners. Conduct regular reconciliations to ensure their sales figures, bonuses, and commissions align with the agreed terms. Address any discrepancies and provide necessary explanations and documentation.
• Collaboration with Internal Departments: Work closely with relevant internal departments, such as logistics, inventory management, and customer service, to gather and provide necessary information for efficient order processing and timely delivery of customer products. Ensure effective communication and coordination to meet customer expectations.
• Reporting to Channel Manager: Regularly report to the Channel Manager, providing relevant sales reports, performance metrics, and insights. Assist the Channel Manager in making informed decisions by delivering accurate and timely data analysis.
• Recon Explanation to Sales Partners: Be available to explain reconciliation statements and reports to sales partners, addressing any questions or concerns they may have. Provide clarification and assistance in understanding their sales performance and associated compensation.

Required Experience/Skills

• Computer skills (MS Office), and experience in CRM software would be an advantage.
• Excellent communication skills – verbal & written.
• Customer service skills.
• Exceptional planning and organizing skills.
• Leadership and management skills.
• General telephone etiquette.
• Problem-solving skills.
• Product knowledge.
• Ability to work under pressure.
• Comfortable operating in a fast-changing environment.
• Fluent in English and Afrikaans.
• A team player with high level of dedication.

Education Requirements

• Grade 12.
• At least 1 years’ experience in General or Sales Administration.

Additional Information

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.