Casino Manager

Crew Life at Sea; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading cruise line company is seeking a Casino Manager to oversee all casino operations onboard. Responsibilities include managing staff, ensuring compliance with regulations, and implementing strategies to boost revenue. The ideal candidate will have a Bachelor's degree in Hospitality Management, at least 2 years of casino management experience, and strong leadership skills. This is an exciting opportunity to enhance customer experiences while working in a dynamic environment.

Qualifications

• Minimum of 2 years of experience in casino management, preferably on a cruise ship.
• Strong knowledge of slots, tables, and cage operations.
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Manage all aspects of the casino operations onboard.
• Develop and implement strategies to increase revenue.
• Ensure compliance with gaming regulations and company policies.

Skills

Casino management

Customer service

Leadership

Budget management

Communication

Education

Bachelor's degree in Hospitality Management or related field

Tools

Casino management software

Microsoft Office

Job description

- Manage all aspects of the casino operations, including but not limited to staffing, training, scheduling, and budgeting onboard the cruise ship

- Develop and implement strategies to increase revenue and improve customer satisfaction

- Ensure compliance with all gaming regulations and company policies

- Monitor and analyze financial performance to make informed decisions and adjustments

- Maintain a high level of customer service by addressing and resolving any guest concerns or issues

- Work closely with other departments to coordinate casino activities and promotions

- Develop and maintain relationships with vendors and suppliers

- Train and mentor staff to provide exceptional service and uphold company standards

- Conduct regular performance evaluations and provide feedback to team members

- Stay updated on industry trends and implement new ideas and technologies to enhance the casino experience for guests

- Adhere to all safety and security protocols to ensure a safe and secure environment for guests and employees

Requirements:

- Bachelor's degree in Hospitality Management, Business Administration, or related field

- Minimum of 2 years of experience in casino management, preferably in a cruise ship setting

-Strong knowledge of slots, tables and cage operations

- Excellent communication, leadership, and customer service skills

- Proven track record of increasing revenue and managing budgets

- Ability to work in a fast-paced and dynamic environment

- Proficient in Microsoft Office and casino management software

- Must be able to pass a background check and obtain necessary licenses and certifications