Cards Fraud Analysts

Africapay International Limited; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services firm is seeking a Cards Fraud Analyst in Pretoria, South Africa. This role involves detecting fraudulent activities, analyzing customer trends, and managing fraud cases to minimize financial losses. Ideal candidates will have 0-2 years in financial services or fraud management, strong proficiency in MS Office, and excellent communication skills in English and/or Afrikaans. This position is an exciting opportunity to work in a collaborative environment focused on pioneering solutions in fraud prevention.

Qualifications

• 0-2 years of experience in financial services or fraud management.
• Proficiency in MS Excel and Word.
• Fluent in English and/or Afrikaans.

Responsibilities

• Monitor card transactions to detect fraudulent activities.
• Analyze customer trends to support fraud prevention.
• Execute industry best practices in fraud risk management.

Skills

Attention to detail

Adaptability

Analytical insight

Risk understanding

Fluent English

Proficient in MS Office

Job description

We are HiringAfricaPay International Ltd is looking for a Cards Fraud Analyst (Operations) in South Africa.

The role requires a minimum of 0-2 years of proven expertise in financial services industry, risk management and fraud.

This is an exciting opportunity to work on pioneering solutions in a collaborative and forward‑thinking environment.

Core Responsibilities

• Detect and prevent illegal, fraudulent, or improper activities by monitoring card transactions, analysing customer trends, and managing fraud cases to reduce financial losses for the Bank and its customers.
• Support fraud prevention through effective analysis of card accounts and related data, enabling informed decisions on responses and rule setting.
• Uphold industry best practices in fraud risk management through timely and consistent execution of established procedures within card detection operations.

Knowledge and Experience

• Experience in Financial Services, risk management, fraud, or customer contact centres (CCC) is advantageous.
• Proficient in MS Office, especially Excel and Word.
• Fluent communication in English and/or Afrikaans, with the ability to convey information clearly and empathetically.
• Stay updated on digital payment channels and developments in financial security.
• Knowledge of banking channels, customer behaviour, and banking segments, with general financial security awareness being beneficial.
• Provides support, guidance, and develops customer communications to meet financial security objectives.

Behavioural Competencies

• Attentive and Detail‑Oriented
• Adaptable to Change
• Analyzing Information
• Adhering to Guidelines
• Creative Thinking
• Decision‑Making
• Task Management
• Analytical Insight
• Maintaining Calm
• Proactive Execution
• Collaborating
• Optimistic Approach

Technical Competencies

• Information Management
• Fraud Analysis
• Issue Resolution
• Risk Understanding
• Business Writing