Call Centre Team Leader

NxaTel; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A modern communication platform is seeking a Call Centre Team Leader to manage a team of telesales agents. The role involves recruitment, training, and performance management to drive outbound sales. Candidates should have 2-3 years of call centre experience, with proven leadership and sales skills. This position offers competitive salary, bonuses, and opportunities for career growth in a collaborative work environment.

Benefits

Competitive salary with performance-based bonuses

Career growth opportunities

Collaborative work environment

Ongoing professional development

Qualifications

• Minimum of 2-3 years of experience in a call centre environment.
• At least 1 year in a supervisory or team leader role.
• Strong background in outbound sales and lead qualification.

Responsibilities

• Recruit and train a team of 6 Telesales Representatives.
• Provide leadership to the telesales agents and drive performance.
• Oversee outbound sales initiatives and inbound lead qualification.
• Assist agents with web and mobile app sales.

Skills

Leadership

Sales Skills

Communication Skills

Problem-Solving

Tech-Savvy

Tools

CRM systems

Job description

NxaTel

Full time

Call Centre Team Leader

Menlo Park, South Africa | Posted on 23/09/2024

Job Information

• Date Opened: 23/09/2024
• Job Type: Full time
• Industry: Revenue Sales
• Work Experience: 1-3 years
• City: Menlo Park
• Province: Gauteng
• Country: South Africa
• Postal Code: 0060

About Us

Nxatel is a Modern Unified communication platform, for Small and Medium businesses. That allows you to get local numbers from over 10+ African countries to use on any device. It’s easy to set-up you just need is 3 minutes and you gain access to the cloud phone system, virtual meetings, team chats and cloud storing all in a secure platform

Job Description

NxaTel is a forward-thinking AI-powered communication platform that offers unified communication solutions for small and medium businesses (SMBs). Our services include cloud phone systems, virtual meetings, team chats, and secure cloud storage. We are looking for an experienced and motivated Call Centre Team Leader to guide and grow our call centre operations.

Job Responsibilities

• Recruitment & Training: Take ownership of recruiting and training a team of 6 Telesales Representatives, ensuring they are equipped with the skills and knowledge to excel in outbound sales calling.
• Team Leadership & Management: Provide day-to-day leadership to a team of 6 telesales agents, focusing on driving performance and achieving sales targets.
• Outbound Sales Management: Oversee outbound sales initiatives, ensuring agents are actively making calls, engaging prospects, and closing deals.
• Inbound Lead Qualification: Ensure that inbound leads are effectively qualified and scheduled for field sales consultants.
• Web & Mobile Sales Support: Assist agents with selling through NxaTel’s web and mobile app, ensuring seamless customer support.
• Performance Monitoring: Track individual and team performance through KPIs, providing regular coaching and feedback to ensure targets are met.
• Continuous Development: Conduct regular training sessions to keep the team up to date on product offerings, sales techniques, and customer service standards.
• Collaboration: Work closely with the sales, marketing, and operations teams to ensure a smooth workflow and lead management.

Requirements

• Experience: Minimum of 2-3 years of experience in a call centre environment, with at least 1 year in a supervisory or team leader role.
• Sales Skills: Strong background in outbound sales and lead qualification.
• Recruitment & Training: Demonstrated experience in recruiting and training new team members to build a high‑performing sales team.
• Leadership: Proven ability to manage, motivate, and develop a team of sales professionals.
• Tech‑Savvy: Experience with CRM systems and web‑based sales platforms. Familiarity with NxaTel or similar communication tools is a plus.
• Communication Skills: Excellent verbal and written communication skills, with the ability to inspire and lead a team.
• Problem‑Solving: Strong decision‑making and problem‑solving skills in a dynamic environment.

Benefits

• Competitive salary with performance‑based bonuses.
• Career growth opportunities within a rapidly expanding company.
• A collaborative and innovative work environment.
• Ongoing professional development and training.