Call Centre Agent

Daly Credit Corporation; KwaZulu-Natal; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A financial services company in KwaZulu-Natal is seeking a detail-oriented Debt Collection Agent to manage the recovery of outstanding debts. Responsibilities include communicating with debtors to discuss payment options and adhering to laws governing debt collection. Candidates should possess strong communication and negotiation skills, have a minimum of one year in debt collection, and be proficient in using collection software. Working hours are Monday to Friday and one Saturday per month, offering a balanced work schedule.

Qualifications

• Minimum of 1 year experience in debt collection.
• Excellent problem-solving abilities.
• Proficient in using collection software.

Responsibilities

• Communicate with debtors to discuss payment options.
• Maintain accurate records of all interactions.
• Work closely with team members to achieve collection targets.

Skills

Strong communication skills

Negotiation skills

Problem-solving abilities

Ability to work under pressure

Tools

Collection software

Job description

Job Description: Debt Collection Agent at Daly Credit Corporation

As a Debt Collection Agent in the Operations department at Daly Credit Corporation, you will play a crucial role in recovering outstanding debts from our clients. Your primary responsibilities will include contacting debtors, negotiating payment plans, and ensuring timely collection of payments.

• Communicate with debtors to discuss payment options and resolve outstanding debts
• Maintain accurate records of all interactions and payment agreements
• Adhere to all relevant laws and regulations governing debt collection practices
• Work closely with other team members to achieve collection targets and goals

If you are a detail-oriented individual with strong communication skills and a passion for helping clients resolve their financial obligations, we would love to have you join our team at Daly Credit Corporation.

Please ensure that the candidates meet the following requirements:

• Minimum of 1 year experience in debt collection
• Strong communication and negotiation skills
• Ability to work well under pressure
• Proficient in using collection software
• Excellent problem-solving abilities
• Working hours - Monday-Friday : 07h00 to 15h45 & 07h30 to 17h00 - 1 Saturday per month : 08h00 to 13h00.