Call Center QA Analyst – Feedback & Audits

Talksure Pty Ltd; Durban; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking Quality Assurance Agents to join their dynamic team in a rewarding role. This position involves assessing calls, creating scorecards, and providing detailed feedback to ensure top-notch quality standards. The ideal candidate will possess strong administration skills, excel in communication, and demonstrate a keen attention to detail. If you're proactive, reliable, and thrive in a fast-paced environment, this is the perfect opportunity for you to grow your career in a respected financial services provider. Join a team where your contributions truly matter and make a difference in quality assurance.

Qualifications

• Minimum 1 year experience in Quality Assurance within a contact centre.
• Strong administration skills and attention to detail required.

Responsibilities

• Create scorecards and provide accurate feedback on calls.
• Conduct random call audits and document assessments.

Skills

Quality Assurance

Attention to Detail

Communication Skills

Administration Skills

Excel Skills

Education

Grade 12

Tools

Excel

Job description

An established industry player is seeking Quality Assurance Agents to join their dynamic team in a rewarding role. This position involves assessing calls, creating scorecards, and providing detailed feedback to ensure top-notch quality standards. The ideal candidate will possess strong administration skills, excel in communication, and demonstrate a keen attention to detail. If you're proactive, reliable, and thrive in a fast-paced environment, this is the perfect opportunity for you to grow your career in a respected financial services provider. Join a team where your contributions truly matter and make a difference in quality assurance.