Business Solutions Analyst

Hollard Insurance; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading insurance company based in Johannesburg is seeking a Business Solutions Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will have a minimum of 6 years in IT business analysis, including 3 years in the Short-Term insurance environment. Proficiency in Agile methodologies and tools such as JIRA is essential. This role involves stakeholder engagement, process analysis, and fostering a culture of continuous improvement.

Qualifications

• Minimum 6 years’ working experience in IT business analysis, with 3 years in Short-Term insurance.
• 1-2 years in Data/systems migration, development, and integration.

Responsibilities

• Bridging the gap between business and technology.
• Conducting business process needs analysis.
• Recommending solutions based on business requirements.
• Provide user stories and coach teams on acceptance criteria.
• Participate in Agile ceremonies.

Skills

Agile / Scrum knowledge

Working understanding of JIRA

Education

Matric

Business analysis certification

Bachelor’s Degree in Business or relevant Information Systems qualification

Agile certification

Technical qualifications

Job description

Overview

Job title : Business Solutions Analyst

Job Location: Gauteng, Johannesburg

Deadline: October 31, 2025

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Job Purpose

The Solution Analyst is responsible for bridging the gap between business and technology and / or software solutions team. Contributing to the documentation of business, system & stakeholder requirements, the Solution Analyst combines the skill sets of both a business analyst and a systems analyst—integrating an understanding of organisational goals, operations, and processes with technical expertise to shape effective solutions. The Solution Analyst is responsible for assessing business, process and system impact, identifying solution requirements, and recommending the outcome.

Key Responsibilities

• Interacting with all relevant stakeholders and conducting business process needs analysis to understand requirements with an objective of producing a concise business case.
• Analyse and understand business requirements to identify changes and additions required to meet the business requirements.
• Conduct impact analysis to identify and understand risk associated with an enhancement or project as well as input to risk mitigation strategies.
• Make recommendations based on the interpretation of business requirements, ensure that all impacts have been carefully considered, analysed and the resulting procedure and system configuration is the most appropriate and best meets the business need.
• Be responsible for providing multi-disciplinary teams with user stories and coaching to define the business driven acceptance criteria and test cases. Proactively support the uplift of Agile practices and foster a culture of continual service improvement.
• Communicate needed changes to development & testing team and ensure implementation thereof.
• Estimate the financial or other benefits of changes to processes, risks and / or potential impact and report to the relevant stakeholders if relevant.
• Participate in and facilitate relevant Agile ceremonies and rituals: Backlog Refinement, Daily Stand-up, Iteration / Release Planning, Showcases / Sprint Review, Retrospective.

Required Knowledge and Experience

• Minimum 6 years’ working experience in IT business analysis – (3 years of which should be in the Short-Term insurance environment)
• 1-2 years Data / systems migration, development and integration including data flows, sequence diagrams, ERD’s, API’s and SQL for data retrieval.

Required Knowledge and Skills

• Agile / Scrum knowledge
• Working understanding of JIRA or similar case management system

On the job training / familiarisation time

• 3 months

Educational Requirements

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and / or relevant Information Systems qualification
• Agile certification
• Technical qualifications