Business Process Analyst (Store Operations) - Support Office - Is & T

The Building Company; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading wholesale building materials provider is seeking a Business Process Analyst to enhance store operations. This mid-senior role involves analysing and optimising retail processes for efficiency and digital integration. The ideal candidate has a background in operations management and experience in Lean Six Sigma methodologies. Responsibilities include mapping workflows, implementing best practices, and collaborating with stakeholders to ensure alignment across store operations and head office. This full-time position is based at the Support Office in Cape Town.

Qualifications

• 3-5 years' experience in retail operations or business analysis.
• Experience mapping operational processes using BPMN.
• Lean Six Sigma Yellow or Green Belt preferred.

Responsibilities

• Map and document As-Is and To-Be workflows for store functions.
• Identify operational inefficiencies and design optimised processes.
• Apply Lean and Six Sigma methodologies for continuous improvement.

Skills

Process analysis

Lean Six Sigma

Data analysis

Stakeholder engagement

Education

Bachelor's Degree or Diploma in Operations Management

Tools

ERP systems (e.g., SAP)

Excel

Power BI

Job description

Business Process Analyst (Store Operations) – Support Office – IS & T

Apply for the Business Process Analyst (Store Operations) – Support Office – IS & T role at The Building Company.

Job Reference Number : Department : Corporate Office - IS & TIndustry : Information TechnologyJob Type : PermanentPositions Available : 1Salary : Market Related

Job Description

The Business Process Analyst (Store Operations) supports the CIO's enterprise transformation programme by analysing, standardising, and optimising store-level operational processes across TBCo's retail and distribution network.

This role ensures that store operations, including Sales, Receiving, Stock Control, Deliveries, Customer Service, and Facilities, are efficient, standardised, and digitally enabled, driving consistency, capacity creation, and superior customer experience across all branches.

The incumbent serves as the bridge between store operations and head office, translating strategic objectives into executable processes that simplify work, reduce waste, and improve service delivery.

Key Responsibilities

• Process Analysis & Design
  • Map and document As-Is and To-Be workflows for core store functions, including:
    • Sales and Customer Service
    • Goods Receiving and GRN
    • Stock Control
    • Deliveries and Logistics
    • Cash Management and Administrative Procedures
• Store Maintenance and Compliance
  • Identify operational inefficiencies, redundant activities, and non-standard practices across stores.
  • Design optimised "To-Be" processes that promote standardisation, simplicity, and efficiency.
  • Ensure all process models align with TBCo's enterprise architecture, technology systems, and CIO strategy.
  • Maintain updated store process documentation in the central process repository.
• Process Optimisation & Continuous Improvement
  • Apply Lean and Six Sigma methodologies to eliminate waste, reduce transaction time, and improve throughput.
  • Collaborate with Store Managers and Regional Operations teams to implement best practices.
  • Develop Standard Operating Procedures (SOPs) and store execution checklists.
  • Monitor operational KPIs such as customer wait time, order fulfilment accuracy, inventory management and delivery turnaround.
  • Establish continuous improvement loops to embed learning and drive operational maturity.
• Digital & Automation Enablement
  • Partner with IT, Architecture, and ERP teams to automate manual workflows (e.g., GRN capture, delivery confirmations, sales order tracking).
  • Support rollout and training on digital tools and mobility solutions.
  • Identify and document opportunities for RPA and workflow automation at store level.
  • Support system testing, UAT, and change adoption for new digital initiatives.
  • Ensure alignment of store processes with ERP, CRM, and e-commerce integrations.
• Governance, Compliance & Risk
  • Ensure store operations comply with King IV governance, POPIA, Health & Safety, and internal policies.
  • Conduct operational compliance checks and audits of key store processes.
  • Identify risks related to inventory handling, cash control, and data privacy, and recommend mitigations.
  • Support standardisation of Delegation of Authority and store-level approval processes.
  • Ensure full documentation and audit readiness of all store workflows.
• Business Process Auditing
  • Perform scheduled process audits across stores to ensure compliance with approved SOPs and standards.
  • Develop and maintain operational audit templates and process risk registers.
  • Analyse recurring issues and process deviations, recommending corrective and preventive measures.Partner with Operations, Finance, and Compliance to address findings and verify closure of audit actions.
  • Report audit outcomes and improvement opportunities to the Risk Committee and CIO.
• Collaboration & Stakeholder Engagement
  • Work closely with Store Managers, Regional Managers, Shared Services, and Merchandise to ensure end-to-end process alignment.
  • Facilitate process improvement workshops and training at store level.
  • Capture on-ground insights to inform process design and future system enhancements.
  • Support communication and change management initiatives for process rollouts.
  • Act as the liaison between stores and head office to ensure operational feedback is incorporated into strategic planning.

Job Requirements

• Bachelor's Degree or Diploma in Operations Management, Industrial Engineering, Business Administration, or related field.
• 3–5 years' experience in retail operations, process improvement, or business analysis.
• Experience mapping and optimising operational processes using BPMN or similar tools.
• Lean Six Sigma Yellow or Green Belt (preferred).
• Working knowledge of ERP, POS, inventory, and logistics systems (e.g., Syspro, SAP, Klipboard, Babbage).
• Experience with data analysis and dashboard tools (Excel, Power BI).

Seniority Level

Mid-Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Industries

Wholesale Building Materials