Business Analyst (Travel Industry Experience Required)

Talent Genie; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A technology consulting firm is seeking a skilled Business Analyst to join their team in Cape Town. The ideal candidate will engage across the entire product development lifecycle, focusing on SaaS platforms. Responsibilities include requirements elicitation, documentation, and collaboration with various stakeholders. The position requires strong skills in visual modelling and technical issue resolution, alongside a degree in Computer Science or relevant experience.

Qualifications

• BSc in Computer Science or relevant qualification.
• 6+ years of experience in relevant skills.

Responsibilities

• Complete assigned projects independently or as part of a team.
• Produce Business Requirements and Functional Specifications.
• Create Interface Specs like API and webhooks.
• Document Business Rules and maintain repositories.
• Participate in UAT and operational testing.

Skills

Experience working in a Travel Management Company

Requirements elicitation and documentation

Visual modelling

Information Architecture

Writing test scenarios

Troubleshooting and technical issue resolution

Business rules and decision logic tables

Creating MVPs and alternate scenarios

Workflow/path flow diagrams

Ability to produce feature explanation videos

Education

BSc in Computer Science / Information Technology

Relevant Business Analyst qualification

6+ years of relevant experience

Job description

Overview

As a Business Analyst, you will be actively involved across the entire product development lifecycle, focusing on "shifting left" practices. This includes requirements elicitation, documentation, modelling, design, testing, and continuous improvement of our SaaS platforms. You'll collaborate closely with Product Managers, Project Manager, and senior engineers to ensure excellent system functionality and user experience.

• Reference: AM/YD/BA/09/09/25
• Salary: ZAR0 - ZAR0/month
• Job Location: South Africa -- City of Cape Town -- Cape Town
• Job Type: Permanent
• Posted: 09 September 2025

Minimum Qualifications

• BSc in Computer Science / Information Technology
• OR a relevant Business Analyst qualification
• OR 6+ years of relevant experience with demonstrated capability in required skills

Mandatory Experience & Skills

• Experience working in a Travel Management Company (B2B or B2C)
• Requirements elicitation and documentation
• Visual modelling (state transitions, workflows, etc.)
• Information Architecture
• Writing test scenarios and user acceptance criteria
• Strong troubleshooting and technical issue resolution
• Business rules and decision logic tables
• Creating MVPs, MSSs, alternate scenarios
• Workflow/path flow diagrams
• Ability to produce feature explanation videos

Key Responsibilities

• Complete assigned projects independently or as part of a team
• Produce Business Requirements & Functional Specifications
• Create Interface Specs (e.g., API, webhooks)
• Document Business Rules and maintain rule repositories
• Participate in UAT & operational testing
• Use visual modelling tools for process and feature modelling
• Assist in feature rollouts and user interaction design

Preferred (Nice-to-Have) Skills

• Understanding of project management methodologies
• Familiarity with risk-mitigation strategies: phased rollouts, A/B testing, feature toggles
• Exposure to DevOps, Kanban boards, or visual management systems
• Understanding of Agile values and principles

Candidate Attributes

• High energy and strong sense of ownership
• Strong communication in English: verbal, written, visual
• Active listening and analytical thinking
• Ability to work independently and collaboratively in a small team
• High attention to detail and initiative-driven
• Ability to learn new tools/technologies quickly
• Trustworthy, honest, and aligned with remote work values
• Willingness to assist with after-hours deployments (typically 3 per month)