Business Analyst

Project Management Connection; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading project management firm in Cape Town is seeking a Business Analyst to gather requirements and improve telephony processes. The ideal candidate will demonstrate analytical thinking and knowledge of telephony systems like PBX and IVR. Responsibilities include designing solutions, liaising with technical teams, and providing training. A relevant Bachelor's degree and strong communication skills are essential. This role plays a key part in enhancing a company's internal and external communication strategies.

Qualifications

• Proficiency in analytical thinking, problem-solving, and data modelling.
• Familiarity with telephony systems such as PBX, IVR, and ACD.
• Experience with network protocols and security concepts.

Responsibilities

• Gather and document requirements from stakeholders.
• Analyze business processes to find areas of improvement.
• Design and propose communication solutions.

Skills

Business Analysis

Telephony/Technical

Soft Skills

Education

Bachelor's degree in IT or Business Information Systems

Job description

Core Job Responsibilities

• Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration).
• Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced customer service through telephony solutions.
• Design and Propose Solutions: Formulate ways for businesses to improve their communication strategies, potentially involving new technology or system enhancements, and persuade stakeholders of the benefits.
• Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating technical specifications into clear business language and vice versa.
• Reporting and Documentation: Create detailed documentation outlining proposed changes, project progress, and system specifications. Generate reports to communicate findings and data insights.
• Training and Support: Contribute to the development and delivery of training materials and support for employees affected by new systems and processes.

Key Skills and Qualifications

• Business Analysis: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall).
• Telephony/Technical: Knowledge of telephony concepts like PBX, IVR, ACD, CTI, and CRM.
• Experience with network protocols and security concepts middleware, D365, and databases
• Soft Skills: Excellent communication (verbal, written, listening), interpersonal skills, planning, organization, time management, and the ability to work with diverse stakeholders.
• Qualifications: A bachelor's degree in IT, Business Information Systems, or a related field is typical. A business analysis certification (e.g., from the Chartered Institute for IT or an industry-recognized certification) is an added advantage.
• This role requires a blend of general business analysis acumen and specific technical knowledge of telecommunications systems to optimize how a company communicates internally and with its customers.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks