Business Analyst

Transaction Junction (Pty) Ltd; Milnerton; On-site; ZAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Business Analyst, where you will leverage your expertise in requirements management and business process optimization. This role is pivotal in translating complex business needs into actionable specifications, ensuring that projects align with organizational goals. You will engage with various stakeholders, facilitating discussions and driving change initiatives that enhance operational efficiency. If you are passionate about improving processes and delivering customer-centric solutions in a dynamic environment, this opportunity is perfect for you, allowing you to make a significant impact on the organization's success.

Qualifications

• Minimum 5 years experience in Projects, Business Analysis, and Process Mapping.
• Experience in mobile network, payments or technical environments preferred.

Responsibilities

• Gather and translate business requirements into functional specifications.
• Manage multiple initiatives and improve processes for service quality.
• Collaborate with teams to ensure effective change management.

Skills

Gap Analysis

Requirements Elicitation

Verbal Communication

Business Process Modeling

Managing Change

Project Management

Stakeholder Expectation Management

Education

Degree in Business Analysis

Degree in Commerce

Degree in Project Management

Degree in IT

Degree in Engineering

Job description

JOB PURPOSE

Understanding the business requirements, and through a structured process, modeling, validating and translating it into business requirement specifications that are translated into detailed functional specifications that undergo business stakeholder review.

RESPONSIBILITIES

Requirements Management

• Gather business requirements and translate them into functional requirements for improvement and enhancement.
• Meet with users to gather requirements for project definition.
• Manage multiple initiatives simultaneously.
• Elicit requirements using interviews, data analysis, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Become a subject matter expert on our data, processes, and business methodologies.
• Collect multiple streams of data and decompose them into concise specifications.
• Develop requirements according to documentation standards.
• Analyse existing procedures and evaluate requested requirements to identify system changes and improvements.

Business Analysis Activities

• Decompose high-level business requirements into an appropriate level of business rules and detailed user, functional, and non-functional requirements using alternative views such as flows, diagrams, models, and use cases when applicable.
• Perform business impact analysis with line managers on any change that is imposed on the current environment.
• Measure and baseline all current main value chains’ performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimisation.
• Carry out feasibility and assessment work for proposed and current projects to contribute to the development and continuous review of business cases.
• Delivery and engagement within the project pipeline.
• Improve processes within the organisation to increase the level and quality of service provided to internal and external customers.
• Deliver a solution that helps the organisation operate efficiently, minimizing operational costs and maximizing profitability.

Business Process Mapping

• Maintain an agreed set of artifacts and lead business process mapping and efficiency work, including methodology and approach, workshop facilitation, and maintenance of appropriate business process and enterprise-wide requirements, to support the wider change agenda.

Change Management

• Collaborate with technical experts and business units to determine the best possible reporting mechanisms.
• Be a liaison between Product Development, Technology, and internal business units including Customer, Go To Market, Sales, Operations, Fraud, Risk and Compliance.
• Collaborate with technical staff to determine system specifications and requirements.
• Counsel and advise users on system capabilities and processes.
• Manage and coordinate all change activities within project.

Self Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Demonstrate consistent application of internal procedures.
• Plan and prioritise, demonstrating abilities to manage competing demands.
• Demonstrate abilities to anticipate and manage change.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.

BEHAVIORAL COMPETENCIES

Manages Complexity

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Optimizes Work Processes

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.

Ensures Accountability

• Holds self and others accountable to meet commitments.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Business Insight

• Applies knowledge of business and the marketplace to advance the organization’s goals.

Collaborates

• Builds partnerships and works collaboratively with others to meet shared objectives.

Balances Stakeholders

• Anticipates and balances the needs of multiple stakeholders.

Drives Engagement

• Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions.

SKILLS

Perform Gap Analysis

• Works with full competence to conduct gap analysis between current and future states to identify components of the overall change strategy.

Analysis skills

Requirements Elicitation and Facilitation

• Works with full competence to lead facilitated sessions for requirements elicitation, focus groups, and user acceptance testing.

Verbal Communication

• Uses clear and effective verbal communications skills without supervision.

Business Process Modeling (BPM)

• Works at an advanced level to represent processes of an enterprise.

Understands Customer Needs

• Uses comprehensive knowledge and skills to act independently while guiding and training others to articulate the customer needs.

Managing Change

• Works without supervision and provides technical guidance when required.

Project Management

• Works without supervision while providing technical guidance when required on managing projects.

Stakeholder Expectation Management

• Works with full competence to identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

EDUCATION

General Education

• Degree in Business Analysis/ Commerce/Project Management/IT /Engineering

EXPERIENCE

General Experience

• Minimum 5 years experience in Projects, Business Analysis, Process mapping.
• Experience within a mobile network, payments or technical environment preferred.