Business Analyst

Vector Logistics; Gauteng; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading logistics company in South Africa is seeking a knowledgeable IT Support Specialist with a focus on SAP WM. The role involves providing second line support, driving continuous business improvements, and assisting with user training. A degree in Information Technology and 5 years of relevant experience are required. The position offers an opportunity to enhance business processes in a dynamic environment.

Qualifications

• Minimum of 5 years' experience in SAP EWM with configuration.
• Demonstrated success in managing projects for superior performance.
• Valid Code EB drivers' licence.

Responsibilities

• Drive Continuous Business Improvement Initiatives.
• Deliver second line SAP support and assist in project implementations.
• Assist in improving business processes and documentation.
• Conduct user training and assess knowledge gaps.

Skills

SAP WM proficiency

Project management

Continuous improvement mindset

Team collaboration

Education

Degree in Information Technology / BCom (Information Systems) / BSC Computer Science

Tools

SAP EWM

Job description

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

Location: Midrand – Permanent position.

Job Purpose

To provide key support to the business and extract maximum value from the information technology platform, specifically its SAP system.

Deliver second line SAP support and assist the business to implement new projects and system enhancements.

Key Responsibilities

Drive Continuous Business Improvement Initiatives

Identify opportunities within the business unit / business area.

Quantify savings & efficiencies related to these opportunities for submission to the Application Manager.

Implement enhancements as per business project's function.

Assist in improving and streamlining business processes and preparing business process documentation.

SAP End-User Support

Assist end users to resolve SAP related issues across the Vector Business predominantly with SAP WM.

Resolve calls logged on service management system within agreed SLA.

Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new system functionality.

Conduct user assessments with business users following training or as required.

Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs.

Work in conjunction with the learning department to roll out ongoing end user training as required.

System Opportunity Identification

Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Warehouse Management and or Logistics Execution.

Quantify savings and efficiencies related to these opportunities and draw up Business Case documentation for submission to the Application Manager.

Application Development, Enhancement and Implementation

Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for WM.

Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s).

Execute on small Business projects requiring IT systems implementation and provide post-implementation support to all end-users.

Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s).

Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans).

SAP User Profile Maintenance

Communicate with authorisations team to assist with creation and maintenance of user profiles in SAP in keeping with risk and audit standards.

Authorise user access for new and existing users via the User Authorisation Request (UAR) workflow.

Assist with resolving user profile audit queries.

Reporting

Develop appropriate reports as requested by the Business as well as maintain and proactively enhance reports.

Run reports in the system as required by the Business.

System Auditing

Conduct regular system compliance audits for the WM / LE module.

Report on system non-compliance by users to the Applications Manager.

Identify and highlight business risk to the Applications Manager as a result of non-compliance.

Technical Expertise

Provide ongoing advice and support on best practice to ensure continuous improvement within Business systems and applications.

Develop specialist knowledge of the SAP WM module, identify opportunities to deliver best value solutions and make recommendations to the Applications Manager.

Teamwork and Self-Management

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.

Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.

Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.

Demonstrate willingness to help others and "go the extra mile" to meet team targets and objectives.

Qualifications and Experience

Degree in Information Technology / BCom (Information Systems) / BSC Computer Science.

Minimum of 5 years' experience within the relevant business function or information technology environment with SAP EWM, with configuration and successful implementation.

Demonstrated success in managing projects relating to superior performance and continuous improvement.

Valid Code EB drivers' licence.

We look forward to hearing from you!