Broker Claims Agent

nedbank; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading financial institution in Durban is seeking a Claims Manager to oversee client claims processing and relationship management. The ideal candidate will have 3-5 years of experience in short-term insurance, focusing on building claims. They will work closely with the Risk Advisor to ensure efficient operations and adherence to compliance standards. This role offers a dynamic environment with opportunities for professional growth.

Qualifications

• 3-5 years working experience in the short-term insurance industry.
• Focus on handling Building Claims is key for this portfolio.
• Working for a Brokerage Company is advantageous.

Responsibilities

• Service and manage claims on a portfolio of clients.
• Maintain and build relationships with all stakeholders.
• Comply with Risk standards and policies as required.

Skills

Communication Strategies

Data analysis

Customer Focus

Building Partnerships

Planning and Organizing

Education

Matric / Grade 12 / National Senior Certificate

Qualification as per FSCA list: Cat 1.2 and 1.6

First Regulatory Examination: Representatives (RE 5)

Certificate of Short Term Insurance

NQF 5 Higher certificate in Short-term Insurance

Job description

• Cluster: Personal and Private Banking | Nedbank Insurance | Operations
• Please Note: Preference will be given to applicants from Underrepresented Groups

FAIS Affected

FAIS Affected - Yes

Job Purpose

By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Job Responsibilities

• Service and manage claims on a portfolio of clients.
• Registration of claims on internal system and with various Insurers; enforce claims handling process aligned to event requirements; keeping the client in the loop at all stages; negotiation of claims settlement; review of repudiations aligned to policy conditions; regular follow up towards finalisation of claim and closure of claim on internal system.
• Reporting on outstanding claims exceeding 90 days; High value claims; multi-claimants identified.
• Claims handling done in a manner to retain clients; Addressing areas of risk identified and report on policy amendment requirements post claim finalisation.
• Keeping the Risk Advisor in the loop of claims status and possible problem areas regarding claim and/or policy.
• Maintain internal and external relationships, this includes Nedbank stakeholders and clients.
• Adherence to service standards and Service Level Agreement (SLA).
• Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
• Support the achievement of the business vision, strategy, and values.
• Achieving development goals.
• FAIS requirements being achieved and fully complied with.
• Comply with Risk standards, policies and procedures as required by Compliance.
• Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

People Specification

• Matric / Grade 12 / National Senior Certificate
• Qualification as per FSCA list: Cat 1.2 and 1.6 (Short-term Insurance Personal & Commercial lines)
• First Regulatory Examination: Representatives (RE 5)
• Certificate of Short Term Insurance

Essential Certifications

Preferred Qualification

NQF 5 Higher certificate in Short-term Insurance

Minimum Experience Level

• 3-5 years working experience in the short-term insurance industry (Personal & Commercial lines)
• Focus must be handling in Building Claims which is key for this portfolio.
• Working for a Brokerage Company will be advantageous.

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Cluster Specific Operational Knowledge
• Credit and risk Knowledge
• Building Partnerships
• Earning Trust
• Energy
• Facilitating Change
• Work Standards
• Planning and Organizing
• Customer Focus

Please contact the Nedbank Recruiting Team at [phone]

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Nedbank Ltd Reg No 1951/000009/06. Authorised financial services and registered credit provider (NCRCP16).

For assistance please contact the Nedbank Recruiting Team at [phone]