Branch Team Leader

Stanbic Bank Tanzania; Delmas; On-site; ZAR 300 000 - 600 000; Full time

Job summary

A leading banking institution in South Africa is seeking a Mid-Senior level professional to ensure the effective functioning of Points of Representation. Responsibilities include managing operational aspects and enhancing client service experiences. The ideal candidate will possess a First Degree in Business Commerce, with 5-7 years of experience in Personal and Private Banking, demonstrating strong sales skills and knowledge of banking processes. This full-time role focuses on Information Technology and requires strong behavioural competencies.

Qualifications

• 5-7 years relevant FAIS qualification and experience.
• Front line experience in serving customers to meet sales and service objectives.
• Knowledge of other departments and their functions within a branch.

Responsibilities

• Ensure effective functioning of Points of Representation including operational aspects.
• Focus on sales and service matters in line with client experience.

Skills

Generating Ideas

Exploring Possibilities

Providing Insights

Adopting Practical Approaches

Convincing People

Education

First Degree in Business Commerce

Tools

Banking Process & Procedures

Job description

Job Description

To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB I, Cash Consultant I and CLO are present).

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce
• Licenses & Certifications: FAIS Representative

Experience Required

• Personal and Private Banking Exposure
• 5-7 years Relevant FAIS qualification and experience.
• Front line experience in serving customers in order to meet sales and service objectives. Knowledge of other departments and their functions within a branch.

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Consumer Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

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