Branch Manager — Lead Customer Service & Branch Ops

Marshalls World Of Sports; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A national sports management firm is looking for a Branch Manager in Durban. Responsibilities include overseeing branch operations, managing customers, ensuring compliance, and leading staff to provide excellent customer service. Qualified candidates should have a matric certificate and 2 years of experience in a similar role, along with the ability to work shifts, including nights. Transport is required for this full-time position.

Qualifications

• Minimum of 2 years' experience in a similar role.
• Ability to work shifts including nights.
• Own transport is a must.

Responsibilities

• Manage internal and external customers to ensure high customer retention.
• Responsible for cash and assets in the branch.
• Ensure branch staff provide efficient customer service.

Skills

Stakeholder engagement

Strong customer service focus

Leadership

Communication Skills – written + verbal

Problem solving skills

Education

Matric

Post matric qualification

Job description

A national sports management firm is looking for a Branch Manager in Durban. Responsibilities include overseeing branch operations, managing customers, ensuring compliance, and leading staff to provide excellent customer service. Qualified candidates should have a matric certificate and 2 years of experience in a similar role, along with the ability to work shifts, including nights. Transport is required for this full-time position.