Branch Manager

Pepkor Lifestyle; Mthatha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A vibrant retail company is seeking an experienced Branch Manager for its Mthatha location. This role involves managing operations, ensuring store profitability, and fostering exceptional customer service. The ideal candidate should have 3-5 years of management experience in retail and a passion for customer service. Excellent communication and people management skills are essential for this fast-paced environment, aiming to drive success and growth within the store.

Qualifications

• Minimum 3-5 years of management experience in retail.
• Passion for customer service and sales.

Responsibilities

• Manage all areas of operations, including staff management.
• Ensure store profitability through resource planning and organization.
• Maintain superior customer service.

Skills

Business Acumen

Excellent verbal and written communication skills

People management

Planning and organising

Customer centricity

Education

Grade 12

Retail Management/Business Diploma

Job description

Introduction

We are looking for an experienced Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum Requirements

• Grade 12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skillsStrong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

If you are a motivated and experienced professional with a passion for customer service and sales, we encourage you to apply for the Branch Manager position. Join our team and help us drive success and growth in our branch location.