Branch Manager

Pepkor Lifestyle; Empangeni; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic retail company in South Africa is seeking an experienced Branch Manager to oversee all operations. Responsibilities include managing staff, ensuring customer satisfaction, and driving profitability through effective planning and organization. The ideal candidate should have 3-5 years of management experience and be passionate about customer service. Join our team to contribute to growth and success in our retail environment.

Qualifications

• Grade 12 is a minimum education requirement.
• 3-5 years of management experience is required.
• Retail Management/Business Diploma is advantageous.

Responsibilities

• Manage staff and ensure customer satisfaction.
• Plan and organize resources for store profitability.
• Lead sales management and customer service initiatives.

Skills

Business Acumen

Excellent verbal and written communication skills

Interpersonal skills

Strong administrative skills

People management

Planning and organising

Customer centricity

Education

Grade 12

Retail Management/Business Diploma

Job description

Introduction

We are looking for an experienced Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.

Key duties

• Sales Management
• Administration and financial management
• Stock management
• Store presentation and merchandising
• Safety and security
• Enable customer centricity
• Effective people management
• Service Department
• Effective teamwork and self-management

Minimum Requirements

• Grade 12
• Management experience of 3-5 years
• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen
• Driving execution
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong administrative skills
• People management
• Planning and organising
• Courage and confidence
• Judgment and decision making
• Customer centricity
• Integrity
• Can do attitude
• Drive and Energy
• Resilience

If you are a motivated and experienced professional with a passion for customer service and sales, we encourage you to apply for the Branch Manager position. Join our team and help us drive success and growth in our branch location.