Branch Armed Response Manager- Durban Central

Fidelity Services Group; Durban; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading security service provider in Durban is seeking a manager to lead their armed response team. You will ensure rapid response times, maintain operational efficiency, and support business growth while managing client relationships. The ideal candidate has a minimum of 3 years of mid-management experience in the security sector and relevant qualifications. The role offers a full-time position with competitive benefits.

Qualifications

• Minimum 3 years experience at Mid-Management level.
• Valid driver's license with a minimum of 2 years.
• Firearm competency for business purposes.

Responsibilities

• Manage response times and service levels.
• Conduct equipment and vehicle inspections.
• Lead, train and develop reaction officers.
• Handle payroll and compliance requirements.

Skills

Sales Experience

Financial Acumen

Management Experience

Supervising Experience

Education

Senior Certificate or equivalent

Post matric qualification in General Management

Grade B PSIRA Certificate

Tools

QlikView

Job description

Overview

Overall purpose of the job : To lead and manage the armed response team ensuring rapid response times excellent client service operational efficiency and full compliance. The role supports business growth and customer retention while maintaining cost control.

Minimum Requirements

• Senior Certificate or equivalent
• Post matric qualification in General Management advantageous
• 3 years minimum experience at Mid-Management level.
• Grade B PSIRA Certificate (Including Reaction)
• Valid drivers license (minimum 2 years.
• Firearm competency (Handgun business purposes)
• Grade B Security Certificate (existing or to be obtained on appointment)

Key Responsibilities

• Manage response times and service levels using real-time planning tools.
• Conduct equipment and vehicle inspections; ensure readiness.
• Resolve client complaints quickly and conduct welcome calls for new clients.
• Lead train and develop reaction officers with a focus on proactive operations.
• Handle payroll firearm compliance and PSIRA requirements.
• Manage vehicle usage maintenance and incident reporting.
• Build relationships with SAPS and participate in joint crime operations.
• Report key incidents to branch and marketing for client communication.

Required Experience: Manager

Key Skills

• Sales Experience
• Financial Acumen
• Financial Concepts
• Management Experience
• QlikView
• Serving Experience
• Retail Sales
• Banking
• Securities Law
• Product Lifecycle Management
• Mentoring
• Supervising Experience

Employment Type

• Full-Time

Experience

years

Vacancy

1