Branch Administrator

Fidelity Services Group; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading services provider in South Africa seeks an Administrative Assistant to oversee various administrative tasks within the branch. The role requires at least 2 years of experience in administration, with skills in using MS Excel, Word, and Outlook. Responsibilities include managing daily banking, liaising with clients, and keeping accurate records. Ideal candidates are motivated, detail-oriented, and possess excellent communication skills. Company supports fair practices and encourages diverse candidates to apply.

Qualifications

• Minimum Grade 12 qualification.
• At least 2 years of administration experience.
• Proficiency in MS Excel, Word, and Outlook.

Responsibilities

• Assist and oversee all admin tasks in the branch.
• Liaise with OTC regarding quotes/contracts.
• Handle daily banking and payments.
• Manage client queries and assist with sales.
• Ensure accurate record-keeping and reporting.

Skills

Computer Literacy (Excel, MS Word, Outlook)

Administration Experience

Education

Minimum Grade 12

Job description

Overview

Main purpose of job: Assist and oversee all admin tasks in the branch.

Qualifications

• Minimum Grade 12
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)

Responsibilities

• Check and liaise with OTC re quotes/contracts loaded
• Checking and follow up on daily/monthly and outstanding leads
• Assist with other Sales related Administration as and when needed
• Assist reps with month end sales commission vs payments received and not yet allocated
• Checking of daily banking and bank statement vs payments received, arranging of transfers to accounts
• Arranging and following up on credit notes
• Sending of monthly/daily invoices and statements
• Assist with age analysis & bad debt cancellations
• Save offers, rate reduction and referral free months processing and dealing with clients
• Technical commission
• Checking and handling of open technical calls on Listener, scheduling of new quotes loaded (including WIP)
• HR function at office (loading of warnings, AOD’s, payroll orders, Monthly Awards, expenses, man powers, resignations, full and finals on HR manage and e-payroll)
• Following up on unpaid debit orders, deceased accounts, closed accounts and incorrect info
• Loading of urgent quotes/contracts when OTC is short staffed
• Daily & monthly sales and OTC stats. Checking of ADDS, CXC and REINSTATEMENT reports, arranging for fixing of errors and transfers to other branches if needed
• Monthly checking of branch clients increases
• Clients queries, walk in, emails and telephonic queries and assisting with switchboard calls
• Monthly, annual recurring orders. Requesting of quotes, RQN and receipting on SAP
• Stock Control of books, documents, groceries, cleaning stock etc
• CAPEX processing
• Liaising with IT with changes to Reps, Techs, processes, reports
• Arranging of functions
• MOS report custodian
• Toolbox talks
• Review slides for branch and meetings
• Disposals and assistance with asset register

Note: We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees at all times and the choice made is purely on merit, historically disadvantaged candidates and Black female candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics in the continuous development of our human capital as the key resource to our success in the markets we participate in.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.