BPO Team Lead - Coaching & KPI Growth

WNS; Durban; On-site; ZAR 200 000 - 400 000; Full time

Job summary

Join a forward-thinking company that leads in Business Process Management, offering a dynamic environment where your leadership can shine. In this role, you will engage and support staff to adapt to a vibrant campaign culture, ensuring all key performance indicators are met through effective coaching and performance management. With a focus on stakeholder engagement, you'll play a crucial part in delivering successful projects and enhancing team performance through data-driven insights. This is an exciting opportunity to contribute to a company that values professional development and community impact, making a real difference in the lives of others.

Qualifications

• 2 years' experience in managing a team in the BPO/call center environment.
• Proven track record of delivering against client and business outcomes.

Responsibilities

• Engage and support staff to achieve KPIs through effective coaching.
• Ensure successful project delivery by engaging stakeholders.

Skills

Team Management

Performance Management

Coaching

Analytical Skills

Education

Matric / Grade 12 qualification

Job description

Join a forward-thinking company that leads in Business Process Management, offering a dynamic environment where your leadership can shine. In this role, you will engage and support staff to adapt to a vibrant campaign culture, ensuring all key performance indicators are met through effective coaching and performance management. With a focus on stakeholder engagement, you'll play a crucial part in delivering successful projects and enhancing team performance through data-driven insights. This is an exciting opportunity to contribute to a company that values professional development and community impact, making a real difference in the lives of others.