Bookkeeper

THE SKILLS MINE; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A facilities management company in Johannesburg seeks an Operations Manager to oversee client complaints, manage health and safety incidents, and ensure compliance with industry standards. Candidates should have at least a high school diploma, relevant experience, and certification in health & safety practices. Strong skills in MS Office and familiarity with operational systems are advantageous.

Qualifications

• A minimum of high school diploma or equivalent.
• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry.
• Certification in health & safety practices.

Responsibilities

• Efficiently handle and resolve client complaints within a 2-hour turnaround time.
• Log complaints and escalate to management when necessary.
• Manage health and safety incidents and ensure compliance with safety regulations.
• Oversee repairs and manage subcontractor engagements for specialized services.

Skills

Client complaint resolution

Health & safety management

Familiarity with operational systems (Profit, Velocity, SAP)

Intermediate MS Office skills

Knowledge of security and cleaning standards

Education

High school diploma or equivalent

Relevant qualifications in operations management or facilities management

Tools

Profit

Velocity

SAP

Job description

Requirements

• A minimum of high school diploma or equivalent (required)
• A minimum of relevant qualifications in operations management or facilities management (preferred)
• Certification in health & safety practices
• Minimum 2 years of experience in a similar role within the security, cleaning, or facilities management industry
• Familiarity with Profit, Velocity, SAP, or similar operational systems (advantageous)
• Intermediate competence in MS Office
• Knowledge of security and cleaning industry standards and practices

Responsibilities

• Efficiently handle and resolve client complaints within a 2-hour turnaround time
• Log complaints and address client concerns promptly, escalating to the Area Manager, Key Accounts Manager (KAM), or Regional Director (RD) when necessary
• Manage health and safety incidents with full documentation and investigation completed within 7 days
• Log incidents, notify Area Manager, KAM, and H&S Manager, and track the investigation process
• Coordinate the completion of health and safety forms and obtain confirmation from the H&S Manager
• Ensure compliance with safety regulations through established procedures, regular inspections, and prompt issue resolution
• Process requests for additional chemicals and consumables (outside of the client contract) within 24 hours
• Log requests, obtain client-approved purchase orders (PO), generate sales orders, and send to Area Managers and Stores
• Oversee repairs and removal of broken machinery with a 48-hour turnaround time
• Request make, model, and serial number, log issues, obtain three supplier quotes, secure approvals, and coordinate repairs after PO confirmation
• Engage subcontractors for specialized services outside company capability within a 72-hour turnaround time
• Obtain three quotes, secure approvals, coordinate POs, and oversee subcontractor work
• Generate sales orders and send supplier POs to subcontractors to initiate work
• Ensure subcontractor services meet quality standards and cost efficiency
• Process monthly site chemical and consumable goods requisitions based on the BOQ