BARMAN – FRANSCHHOEK – WESTERN CAPE

Tych Business Solutions; Franschhoek; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A hospitality service provider in Franschhoek is looking for a skilled service member to provide top-notch guest experiences in a 5-star environment. Responsibilities include serving drinks, maintaining a clean bar area, and ensuring guest satisfaction. The ideal candidate should have a minimum of 1 year of experience, strong knowledge of cocktails, and effective communication skills. A wine certificate or mixology training will be an added advantage. Join a dynamic team and help create remarkable guest experiences in a luxurious setting.

Qualifications

• At least 1 year experience in a similar position in a 5-star establishment.
• Comprehensive knowledge of menu and wine list.
• Familiar with operating procedures for Food and Beverage machines and equipment.

Responsibilities

• Provide friendly, courteous, and professional service to guests.
• Handle guest complaints and comments professionally.
• Ensure prompt and accurate service of drinks to guests.

Skills

Guest service orientation

Excellent communication skills

Bar hygiene knowledge

Cocktail knowledge

Proficiency in POS systems

Education

Matric

Wine certificate course/mixology training

Tools

Easipos

Job description

Main Responsibilities

• Provide friendly, courteous, and professional service at all times and greet all guests warmly and professionally in accordance with Leeu Collection standards.
• Understand the sequence of service and anticipate guest needs.
• Handle guest complaints and comments professionally, escalating to the Restaurant Manager / Manager on Duty when necessary.
• Have comprehensive knowledge of the menu and wine list, making informed recommendations.
• Ensure prompt and accurate service of drinks to pool and restaurant guests.
• Maintain expert‑level knowledge of cocktails and be able to craft them on request.
• Assist guests with non‑menu items, responding positively and accommodating special requests where possible.
• Coffee station to be checked and re‑stocked for each service / shift to ensure a smooth barista service.
• Perform cleaning tasks as required, including polishing cutlery and glassware, cleaning floors, fridges, windows & service areas i.e. buffet stations.
• Light and maintain the fire in the restaurant and bar during winter months.
• Accurately enter all transactions into the Easipos system.
• Always complete your shift cash‑up and have the MOD check and sign it off.

Experience and Skills

• At least 1 year experience in a similar position in a 5‑star establishment
• Must have bar set‑up, drinks service and bar hygiene knowledge, including excellent cocktail knowledge
• Be familiar with operating procedures for all Food and Beverage machines, equipment and tools
• Proficiency in POS systems (Easipos preferred).
• Excellent communication skills
• Must be guest service orientated
• Matric
• Wine certificate course/mixology training would be beneficial