Banking Fraud Support Specialist – Onsite (Voice)

Genpact; Johannesburg; On-site; ZAR 30 000 - 40 000; Full time

Job summary

A technology services company based in Johannesburg is offering a Banking Customer Care Voice Agent position. The candidate will be responsible for resolving client issues related to fraudulent activities and conducting fraud detection. Required qualifications include a high school diploma, basic knowledge of Word and Excel, and an 85% proficiency in English. Join a dynamic team and enjoy opportunities for career growth and development in a values-driven environment.

Benefits

Hands-on experience

Mentorship opportunities

Continuous learning

Qualifications

• Minimum B1 English level.
• Basic knowledge of internet navigation.
• Flexibility in schedules is required.

Responsibilities

• Manage calls assigned by the client during the shift according to quality parameters.
• Conduct fraud detection and service inquiries.
• Handle inbound and outbound calls in Spanish & English.

Skills

Customer service skills

Fraud detection knowledge

English proficiency (85%)

Education

High school diploma

Tools

Word

Excel

Job description

A technology services company based in Johannesburg is offering a Banking Customer Care Voice Agent position. The candidate will be responsible for resolving client issues related to fraudulent activities and conducting fraud detection. Required qualifications include a high school diploma, basic knowledge of Word and Excel, and an 85% proficiency in English. Join a dynamic team and enjoy opportunities for career growth and development in a values-driven environment.