Bank Better Champion

Capitec; Rustenburg; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A major banking institution in Rustenburg is looking for a client service representative to enhance branch operations by welcoming clients and assisting with transactions. The ideal candidate will have a Grade 12 National Certificate and be eager to learn. Experience in client service is beneficial, but not required. Applicants must have a clear criminal and credit record. This position requires strong communication and interpersonal skills, along with basic computer literacy.

Qualifications

• Clear criminal and credit record is mandatory.
• Basic calculations and ability to engage with people are essential.
• Ambitious and keen to learn mindset is encouraged.

Responsibilities

• Welcome clients and coordinate branch flow for efficient service.
• Assist clients with ATM use and self-service transactions.
• Provide excellent client service while gaining consulting skills.

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship Management Skills

Education

Grade 12 National Certificate / Vocational

Job description

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.

Experience

• Minimum: No experience required but individual needs to hold a Grade 12 National Certificate
• Ideal: Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Knowledge

• Minimum: Basic calculations; How to engage with people; Clarity and understanding of own aspirations, being ambitious and keen to learn.
• Ideal: Knowledge of bank branch environments; Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system