Automotive Technical Support Engineer

Gp Strategies Career Site; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive services provider is seeking a Level 4 Technician to serve as a Technical Support Engineer. The role involves providing diagnostic information to dealers, managing case escalations, and traveling for vehicle diagnostics. Applicants should have a Bachelor's or equivalent Technical Qualification and experience in vehicle repairs. Strong communication skills and attention to detail are essential.

Qualifications

• Some previous relevant experience required.
• Must be a Level 4 Technician with up-to-date technical knowledge.
• Experience in vehicle repairs at the master technician level.

Responsibilities

• Record all details of cases electronically to improve processes.
• Manage the escalation of aged cases and communicate with dealers.
• Travel for market diagnostics and repairs as needed.
• Conduct trend analysis using KPIs for process improvements.

Skills

Strong communication skills

Excellent attention to detail

Vehicle diagnostics experience

Familiarity with engine management systems

Education

Bachelor's or equivalent Technical Qualification

Job description

We're looking for a Level 4 Technician to join the team as a Technical Support Engineer to provide dealers with prompt and accurate diagnostic information to support vehicle repair.It's an onsite role, based at our client's site in Irene, Centurion,

• .Responsibilities include : Record electronically all details of cases and interactions to support quality / manufacturing process improvements.Manage the timely escalation of aged cases where required, proactively contacting the dealer to aid case closure if necessaryHighlight the requirement for field visits where necessary and escalate issues to the team leader.Travel to markets to support in market vehicle diagnostics and repair for escalated cases.

Provide feedback in a weekly review.Support new product launches as and when required and increase the frequency of market visits to ensure a smooth launch period (90 days).

Hold a weekly aged case review with Regional CS Managers to promote a timely fix.

Escalate where issue is technical, process or parts related.Work with the Regional CS Managers to manage the quality of the hotline interactions from the dealer regarding unnecessary hotline contacts or where process improvement at dealer level is required.Attend product update training programmes and maintain a minimum of Level 4 certification.Liaise with dealer staff on all issues directly related to fix right enhanced diagnostics / warranty prior approval where the programme exists.Conduct trend analysis to using KPIs to identify opportunities for process improvement e.g. RFTF.

Share best practice and lessons learned with internal departments and where relevant the dealer network.Skills and experience needed : You'll have some previous, relevant experience and be a strong communicator with excellent attention to detail.Bachelor's or equivalent Technical QualificationPrevious relevant experienceUp-to-date technical / diagnostic experience including all major systems and subsystems, particularly engine management, electronic equipment and vehicle emissions Experience to carry out vehicle repairs at master technician level Level 4 TechnicianExperience of repair process and current technical bulletins etc#LI-LC1#EMEA