Automotive Service Advisor

MoToRecuit; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Gauteng is seeking an experienced Automotive Service Advisor to be the face of customer excellence in a high-end workshop. You will manage service bookings, communicate with customers and technicians, and ensure high-quality service delivery. The ideal candidate will have at least 3 years' experience, strong customer service skills, and knowledge of automotive systems. Competitive salary of R 15 000 – R 18 000 PM plus bonus. Apply directly by sending your CV.

Benefits

Performance-based incentive

Discretionary bonus

MIBCO Provident Fund

Qualifications

• Minimum 3 years’ Service Advisor experience in an Automotive environment.
• Own transport with valid driver's license and clean driving record.
• Strong knowledge of warranty policies and upselling opportunities.

Responsibilities

• Be the first point of contact, greet customers professionally.
• Manage service bookings and communicate progress to customers.
• Conduct quality checks and ensure service meets brand standards.

Skills

Customer Service

Communication Skills

Teamwork

Computer Literacy (MS Office)

Education

Certificated Service Advisor training

Tools

CRM knowledge

Kerridge

Evolve

Drive System knowledge

AutoManage

Job description

Automotive Service Advisor – Gauteng, Fourways

#DriveYourCareerForward – it’s time to get your career rolling in an independent servicing workshop! Ready to shift your career into top gear and be the face of customer excellence in a high‑end workshop? Our client is on the hunt for a polished, people‑centric Service Advisor who thrives in a fast‑paced workshop, communicates like a pro, and knows how to keep both technicians and customers running smoothly.

In this role, you will be the go‑to contact for customers, managing service bookings, walking clients through their vehicle needs, liaising with technicians, and delivering an exceptional service journey from booking to collection. If you’ve got the passion, professionalism, and automotive know‑how to keep the workshop well‑oiled and customers smiling, apply now!

Remuneration

R 15 000 – R 18 000 PM CTC depending on experience plus performance‑based Incentive & discretionary bonus – Standard Benefit includes MIBCO Provident Fund

Duties include

• Be the first point of contact – greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer‑friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post‑service follow‑ups to ensure satisfaction and address concerns

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escalate if required

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value‑add services

• Collaborate closely with workshop and parts teams
• Assist with daily/weekly reporting on service performance and customer satisfaction

Requirements

• Minimum 3 years’ Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers
• Strong knowledge of warranty policies and an eye for upselling opportunities
• Own transport with valid driver's license and clean driving record
• Clear Criminal record

If your current experience and skillsets tick the majority of the job specification boxes, then: apply directly now – Send your CV to [e-mail]

Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.

Submission closing date: No later than 30 December 2025