Automotive Service Advisor: Elevate Customer Experience

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg seeks a skilled Service Advisor to manage customer interactions, service bookings, and administrative tasks. Applicants should have a minimum of 3 years’ experience in the automotive industry, excellent customer service skills, and certification in Service Advisor training. The role involves coordinating with technicians, conducting quality checks, and promoting maintenance services. Candidates must have a valid driver's license and a clear criminal record. Join a dynamic team committed to outstanding customer satisfaction.

Qualifications

• Minimum 3 years Service Advisor experience in an Automotive environment.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record.

Responsibilities

• Be the first point of contact and greet customers professionally.
• Manage service appointments to optimise workshop efficiency.
• Open and manage service orders, job cards, invoicing, and payment processing.
• Conduct quality checks and ensure work meets brand standards.
• Promote recommended maintenance and value-add services.

Skills

Customer Service

Communication Skills

Teamwork

CRM Knowledge

Education

Completed Certificated Service Advisor training

Tools

MS Office Suite

Kerridge

Evolve

Drive System knowledge (AutoManage)

Job description

A leading automotive service provider in Johannesburg seeks a skilled Service Advisor to manage customer interactions, service bookings, and administrative tasks. Applicants should have a minimum of 3 years’ experience in the automotive industry, excellent customer service skills, and certification in Service Advisor training. The role involves coordinating with technicians, conducting quality checks, and promoting maintenance services. Candidates must have a valid driver's license and a clear criminal record. Join a dynamic team committed to outstanding customer satisfaction.