Automotive Aftersales Trainer Oem Gauteng, Midrand

Executiveplacements.Com - The Job Portal; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive recruitment service in South Africa is seeking an Aftersales Trainer to develop and implement specialized aftersales training programs for dealership personnel. The ideal candidate should have over 5 years of experience in the automotive aftersales environment, strong communication skills, and a valid driver’s license. This full-time position emphasizes improving operational and customer service skills within the dealership network.

Qualifications

• 5+ years of experience in an automotive aftersales environment.
• Strong communication and presentation skills.
• Valid driver’s licence and willingness to travel frequently.

Responsibilities

• Develop and deliver training programs for dealerships.
• Conduct assessments and audits of aftersales operations.
• Monitor and evaluate training effectiveness.

Skills

Training delivery

Interpersonal skills

Communication skills

Data analysis

Knowledge of automotive systems

Education

Qualification in a related field

Tools

Learning Management Systems (LMS)

Dealership Management Systems (DMS)

Job description

Purpose Of The Job

Our client, a leading OEM, requires an Aftersales Trainer who will develop, implement, and deliver specialized aftersales training programs to dealership personnel within the OEM dealership network. The trainer will focus on improving the technical, operational, and customer service skills of aftersales teams, ensuring adherence to the OEM's standards and protocols, and ultimately enhancing service quality and optimizing aftersales operations across the dealership network.

Key Responsibilities

• Develop and deliver OEM‑specific training programs focused on aftersales operations, including service processes, parts management, customer service, and warranty handling.
• Train dealership staff on new products, vehicle technologies, service techniques, and aftersales tools/systems (e.g., OEM diagnostic equipment, parts catalogue systems).
• Provide hands‑on and classroom training to technicians, service advisors, parts managers, and warranty administrators, ensuring technical competency and customer service excellence.
• Ensure all training programs meet OEM guidelines and industry standards.
• Conduct regular assessments and audits of dealership aftersales operations to ensure compliance with OEM quality standards.
• Act as the subject‑matter expert on all OEM aftersales processes and systems, ensuring consistent knowledge transfer to dealership teams.
• Monitor and evaluate the effectiveness of training programs through feedback, performance metrics, and follow‑up assessments.
• Identify areas for improvement and adjust training content and delivery methods as necessary.
• Support dealerships in troubleshooting technical or operational issues, providing coaching and recommendations for performance enhancement.
• Build and maintain strong working relationships with key dealership personnel, including service managers, parts managers, and training coordinators.
• Collaborate with OEM regional managers and technical specialists to ensure alignment of training programs with evolving product offerings and market trends.
• Stay updated on the latest product innovations, service trends, and industry best practices to ensure training content is current and relevant.
• Provide regular reports to senior management on training activities, participant progress, and overall training impact.
• Participate in global or regional training initiatives as part of the OEM's continuous improvement programme.
• Travel to various dealerships, training centres, and workshops to deliver in‑person training sessions and provide on‑the‑ground support.
• Flexibility to adapt to dealership schedules, including evening or weekend sessions when required.

Qualifications

• Qualification in a related field (or equivalent experience).
• 5+ years of experience in an automotive aftersales environment, with at least 2 years spent in an aftersales training role.
• In‑depth knowledge of automotive systems, diagnostic tools, repair processes, parts management, and warranty procedures.
• Proven experience in training delivery and program development, preferably within an OEM environment.
• Strong communication, presentation, and interpersonal skills, with the ability to engage diverse teams and learners.
• Proficiency in Learning Management Systems (LMS), digital training tools, and dealership management systems (DMS).
• Familiarity with adult learning principles and instructional design techniques.
• Experience with data analysis and reporting tools to assess training effectiveness.
• Willingness to travel frequently across regions as needed for on‑site training.
• Motor industry experience essential.
• Valid driver’s licence.

Key Performance Indicators

• Training Effectiveness – Measured by post‑training assessments, dealer feedback, and the application of learned skills.
• Dealer Satisfaction – Positive feedback from dealers regarding training content, delivery, and impact.
• Compliance Rate – Successful audits of dealership aftersales operations and adherence to OEM standards.
• Skills Transfer – Improvement in technician productivity, customer service scores, and warranty claim accuracy after training interventions.

Application Process

Please note that only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days of applying, kindly consider your application unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. The application deadline is Friday, 4 July.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Advertising Services