Associate Lead, Client Operations

Multilocal Media Ltd; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A media company is seeking a proactive Associate Client Operations Lead to manage the CSO team in Cape Town. This role involves overseeing daily workflows, coaching team members, and driving operational improvements in a remote-first environment. Candidates should have strong people management skills and efficient workload management abilities to ensure timely client responses. If you're detail-oriented and focused on continuous improvement, this role is for you.

Qualifications

• Proven experience leading client services or operations teams.
• Strong interpersonal and communication skills.
• Excellent organisational and workload management abilities.

Responsibilities

• Manage the CSO team, ensuring timely responses to client requests.
• Coach team members and support career development.
• Drive operational improvements within a remote-first environment.

Skills

Team management

Workload management

Coaching

Excellent communication skills

Interpersonal skills

Job description

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs.

This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements.

The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment.

Responsibilities

• Team management, conducting 's, OKR reviews, goal setting
• Improving team skills : highlight areas for individual development and put plans in place to assist
• Workload management : ensuring requests are evenly distributed throughout the team
• Ensure requests coming from Client Services / AdOps are handled in a timely manner and to a high standard
• Work with Head of Revenue Operations on developing new best practices for working and continuously review performance to maximise efficiency
• Manage inter-departmental projects with other team leads

Requirements

• Proven experience leading client services or operations teams, with strong people management skills.
• Excellent organisational and workload management abilities to meet SLAs and client expectations.
• SSP and programmatic knowledge
• Skilled in coaching, conducting 1 : 1s, setting OKRs, and driving team development.
• Strong interpersonal and communication skills, with the ability to lead in a remote environment.
• Experience managing cross-functional projects and improving operational processes.
• A proactive, detail-oriented approach with a focus on efficiency and continuous improvement.