Associate Account Director : Qual

Engineeringuk; Johannesburg; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading consulting firm is seeking an Associate Account Director to foster strong client relations and lead a high-performing team. The ideal candidate will have proven expertise in managing client accounts and delivering business growth. You will be responsible for driving strategic initiatives and ensuring excellent client satisfaction. This role requires exceptional communication skills and the ability to mentor team members effectively. Join us and be a part of an innovative and supportive work environment in Johannesburg.

Benefits

Competitive salary

Career progression opportunities

Supportive work environment

Qualifications

• Proven excellence in managing a team.
• Exceptional English communication skills, persuasive across the organization.
• Ability to consult on research methodologies.

Responsibilities

• Lead client relationships and motivate the team.
• Deliver team revenue and manage client accounts.
• Develop business plans aligning with strategic goals.

Skills

Consultative skills

Persuasive communication

Client relationship management

People management

Commercial acumen

Education

Senior-level client experience

Knowledge of research processes

Job description

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View more categories View less categories Sector Legal ,Sales and Business Development Role Associate Contract Type Permanent Hours Full Time

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Role details

As a trusted partner, clients look to you for brand insights and clear advice.

You lead and are directly responsible for client relationships, demonstrating exemplary leadership to motivate and grow a high-performing team around you.

You are excited to stretch further to grow both yourself and members of your team every year.

Role profile

In addition, you will have experience with direct involvement in the analysis and interpretation of consumer research, client engagement and people management.

You are :

• Consultative – develop a strong point of view on clients' business issues and challenge their thinking when necessary
• Persuasive – engage senior client audiences with conviction
• Client focused – develop and lead strategic client relationships
• People focused – inspire and work collaboratively with various teams
• Commercially astute – committed to deliver business growth to agreed targets

The primary responsibility of the Associate Account Director is to foster and sustain strong relationships within our organisation and with clients.

You will deliver approximately 20 % of team revenue & 40 % Gross Margin.

The ideal incumbent will be a high performer with the ability to foster profitable growth on priority clients, and deliver excellent results on client satisfaction measures.

As a senior member of the team, you should be comfortable taking the lead and accountability for decision making in overseeing the entire research process, deliverables, client engagement and consultancy.

Responsibilities include business development, driving people management and financial management along with leading business strategy implementation.

Key Outcomes

Financial Management & Business Acumen

• Accountable for the achievement of team's annual sales, GM and profit results.
• Responsible for growth and profitability of Qualitative Research business for Kantar South Africa.
• Develop well-constructed and justified business plans within the context of strategic objectives.
• Demonstrate an understanding of the commercial environment through successful negotiation; aim for win‑win scenarios.
• Identify commercial strengths and weaknesses to understand leverage.

Client Development & Management

• Manage development of client accounts greater than ZAR 5 million.
• Contribute confidently to sector / industry general trend conversations with clients.
• Recognise as an expert in one practice area, sector or industry.

Exert broad influence across the client relationship.

Keep up date with research at large and specifically Kantar products and expertise.

Proposals, Analysis & Presentations

• Prepare winning proposals and provide insight and thought leadership for team members' proposals.
• Maintain highest level of research excellence and client issue focus through strategic insights and assistance to internal teams in generating their insights.

Communication

Promote information sharing across country and thought leadership and other value‑add initiatives.

Communicate effectively to wider team / s to ensure teamwork and motivation towards goals.

Leadership

Demonstrate and live SPARK drivers and behaviours.

Provide the team with strategic direction and insight.

Pioneer new ideas and create new solutions.

Lead thought‑leadership events.

Champion knowledge management procedures and policies within the organisation.

Turn conceptual ideas into commercial reality.

Qualifications, Knowledge & Skills

• Experience and proven excellence in managing a team.
• Senior‑level client experience and line‑management responsibility.
• Exceptional English communication (written and verbally) and able to communicate confidently and persuasively across all within an organisation.
• Knowledge of research processes and methodologies (quantitative and qualitative).
• Ability to consult on research methodologies and products widely to clients and senior internal staff.
• World‑class analysis and story‑telling ability.
• Able to mentor and train easily.
• Effective people management and performance management ability.
• Enhanced financial awareness and commercial know‑how.

Location
Johannesburg, Bryanston, South Africa

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based on a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and also to support a pay‑for‑performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well‑being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company.

We understand more about how people think, feel, shop, share, vote and view than anyone else.

Combining our expertise in human understanding with advanced technologies, Kantar's 30, people help the world's leading organisations succeed and grow.